eDesk Testimonials

“eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales. eDesk pays for itself many times over as good communication with customers equals sales.”

“Sauder Woodworking Co. is North America’s leading producer of ready-to-assemble (RTA) furniture. We are here to serve our customers so they feel appreciated, valued and loyal. For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use. We know we have a winning combination of quality service and products because almost half of our customers purchase again within six weeks.”