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eDesk

Read 15 eDesk reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose eDesk as their AI Customer Service Software

eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. This means eCommerce brands can take time back to focus on selling more. Through its App Store, eDesk offers more native integrations than any other customer support software. eDesk tools seamlessly integrate with over 250+ channels, including marketplaces, eCommerce stores, logistics tools and social networks.

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Customer Rating Review Score based on 1009 reference ratings
4.8/5.0 (1009)

15Testimonials

  • “I’m really happy with our smooth operations which are now more transparent and straightforward. Ratings went back up after being able to manage all the negative tickets in one place. …

    Marion von der Brelie Team Leader Customer Support

  • “On Monday morning, we could have a stack of two or three hundred emails. Before eDesk, this took days to clear, but with eDesk, it was empty before lunchtime. eDesk …

    Peter Walsh Chief Executive Officer

  • “Using eDesk, we have increased our feedback across Amazon and eBay to over 400 positive reviews per month, maintaining a 99% positive seller rating.”

    Abbey Render Assistant Manager
14 more testimonials currently locked

8 Case Studies

  • How eDesk helped Q-Parts24 to drive and scale their business

    Marion von der Brelie Team Leader Customer Support

  • Discover how CarParts.com improved customer response times by 10.2% using eDesk

    David Meniane Chief Financial Officer

  • Discover How Trainz.com Tripled Revenue With Extraordinary Customer Support

    Scott Griggs Chief Executive Officer
7 more case studies currently locked

Additional eDesk Information & Resources

Read eDesk Reviews, Testimonials & Customer References from 15 real eDesk customers.

Browse eDesk Case Studies, Customer Success Stories, & Customer References from 8 businesses that use eDesk.

FeaturedCustomers has 1,911,721+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.