eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. This means eCommerce brands can take time back to focus on selling more. Through its App Store, eDesk offers more native integrations than any other customer support software. eDesk tools seamlessly integrate with over 250+ channels, including marketplaces, eCommerce stores, logistics tools and social networks.
”I took over a two-product company that my father had started out of his garage. He probably had one of the first million websites that ever existed. It started off as a boutique store. We sold (and still sell) products that keep boats looking their best. The other side of the business involved carrying out our own independent research of boat maintenance products. We would look at hundreds of products that were all doing the same thing. Then, after research and testing, we’d decide which product was best and only sell that. For example, instead of selling loads of different types of boat wax, we’d only sell the one. When a customer came to us saying Hey, we need to wax a boat. Use this. If it doesn’t work, you need to look at a different product category.” We had one product per category, so to speak.”




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Browse eDesk Case Studies, Customer Success Stories, & Customer References from 8 businesses that use eDesk.