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eDesk

Read 15 eDesk reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch customer videos to see why companies chose eDesk as their Help Desk Software

eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. This means eCommerce brands can take time back to focus on selling more. Through its App Store, eDesk offers more native integrations than any other customer support software. eDesk tools seamlessly integrate with over 250+ channels, including marketplaces, eCommerce stores, logistics tools and social networks.

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Customer Rating Review Score based on 1134 reference ratings
4.8/5.0 (1134)

15Testimonials

  • “On Monday morning, we could have a stack of two or three hundred emails. Before eDesk, this took days to clear, but with eDesk, it was empty before lunchtime. eDesk …

    Peter Walsh Chief Executive Officer

  • “We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the …

    Alan Mullen Customer Services Manager

  • “We responded to buyer messages directly in our marketplaces’ Message Centers, kept track of those messages and dealt with multiple windows and multiple accounts for multiple stores. The process was …

    Tristan Gerard Catahan Head of Customer Support
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14 Case Studies

  • Discover How Trainz.com Tripled Revenue With Extraordinary Customer Support

    Scott Griggs Chief Executive Officer

  • Electrical World handles 2,000–3,000 monthly tickets with eDesk

  • Q-Parts24 boosts positive reviews 100% with eDesk

    Marion von der Brelie Team Leader Customer Support
13 more case studies currently locked

Additional eDesk Information & Resources

Read eDesk Reviews, Testimonials & Customer References from 15 real eDesk customers.

Browse eDesk Case Studies, Customer Success Stories, & Customer References from 14 businesses that use eDesk.

FeaturedCustomers has 2,129,119+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.