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eDesk

Read 15 eDesk reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose eDesk as their AI Customer Service Software

eDesk is on a mission to help online retailers deliver extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk's AI-powered tools cut response times and automate reporting. This means eCommerce brands can take time back to focus on selling more. Through its App Store, eDesk offers more native integrations than any other customer support software. eDesk tools seamlessly integrate with over 250+ channels, including marketplaces, eCommerce stores, logistics tools and social networks.

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Customer Rating Review Score based on 1017 reference ratings
4.8/5.0 (1017)

15Testimonials

  • “eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game …

    Jerry Kavesh Chief Executive Officer

  • “eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to …

    James Sonley Sales Director

  • “We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins. The ShipStation integration is a huge plus as we can see …

    Soo Lee Ecommerce Operations
14 more testimonials currently locked

8 Case Studies

  • How eDesk helped Sauder create a connected customer experience and increase sales

    Brendan Toone Direct Sales Manager

  • Discover How Trainz.com Tripled Revenue With Extraordinary Customer Support

    Scott Griggs Chief Executive Officer

  • How eDesk Helped Tekeir Streamline Customer Support and Become 60% More Efficient

    Peter Walsh Chief Executive Officer
7 more case studies currently locked

Additional eDesk Information & Resources

Read eDesk Reviews, Testimonials & Customer References from 15 real eDesk customers.

Browse eDesk Case Studies, Customer Success Stories, & Customer References from 8 businesses that use eDesk.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.