Dun & Bradstreet (NYSE: DNB) grows the most valuable relationships in business. By uncovering truth and meaning from data, we connect customers with the prospects, suppliers, clients and partners that matter most, and have since 1841. Nearly ninety percent of the Fortune 500, and companies of every size around the world, rely on our data, insights and analytics.
We’re very fortunate to have business-oriented IT people and very technology-savvy businesspeople,” McLaughlin says. “As strong a collaboration as we have between the business and IT team, that’s the kind of collaborative, strategic partnership we have with Dun & Bradstreet as well. They’re as critical a part of our team as anybody else.
Director, Accounts ReceivableVERIFIED REVIEWVERIFIED CURRENT USER
Every month now, we get excellent reporting so we can understand our portfolio concentrations by industry, by geography, how our customers are performing. We make decisions about extending further credit to our customers based on this information.
CIO, Neopost’s North AmericaVERIFIED REVIEWVERIFIED CURRENT USER
We’ve been around for almost 100 years, and for most of that time we have been known as a company that does mailing machines, but if you think about it, we’ve always been in the communication business,
Now, I’m able to arm a brand new franchisee with a list – a way to be able to research their territory and really become intimately familiar with the industries and the companies that are available to them for potential clients.
In the staffing industry, how you service your customers and help them find great workers is a big differentiator. The key to our success is service. Being able to make good decisions up front about who we extend credit to and collecting those dollars means we have additional funds to spend in a way that helps us innovate and deliver on our services.
This activity exceeded our campaign average when viewed against past campaigns. The quality, depth and detail of the data from Dun & Bradstreet combined with a team to build out the modeled universe meant we could be more targeted, precise and accurate in our marketing program, resulting in a more successful outcome.
The results we achieved were remarkable. Dun & Bradstreet contributed to a 60% reduction in our claims in arrears. For this reason, we greatly value our partnership with D&B and I am especially pleased with the solutions they provide. There was the realization within D&B that a standard solution is not sufficient for companies in the Fortune 500. D&B understands that a standard solution doesn’t always work for Fortune 500 companies and that AkzoNobel is internationally active, requiring innovative products. Their solutions make them suitable as a partner at the highest level.
Supplier Portfolio Manager was installed without problems. We sent Dun & Bradstreet the details of our suppliers and they did the rest, even providing on-the-job training. We chose a partnership of three years, which has given us all the intended benefits.
We need fast access to current, detailed information to assess each potential market and customer. In my department we have five people to administer about 5,000 customers. As expected, larger customers require the most attention. With smaller customers - up to a certain limit - it is imperative that we work fast. There must be as little work as possible involved. Considering that information is the most important thing for my department, we must have blind trust in receiving the correct data.
BAT and Dun & Bradstreet work very well together. Dun & Bradstreet scores high on expertise and services. The data from Dun & Bradstreet is excellent, their platforms are very user friendly, and their service is top notch. An expert from Dun & Bradstreet has taken the necessary time to get our team started with DNBi. We can rely on an outstanding account manager who contact us regularly to spot problems and act as a contact point to find solutions.
It’s great for our sales and marketing teams, who drove us to purchase the solution. Now that we have it up and running, we can explore how this tool will help us manage data in the CRM more efficiently, generating even better results.
In the Agricultural commodities exchange marketplace, transparency is king. We’re proud of the fact that we help grain producers get the most competitive prices on their grain by connecting them with well-qualified buyers around the world. Our solution is all about making the best deal while proactively managing risk.
We really are built on growing relationships with our customers. The ability to prioritize our collections and manage our customers’ credit limits more efficiently enables us to support our sales team in growth opportunities, versus fighting fires and writing off bad debt.
If a customer suddenly starts paying later than usual, we know that something may be amiss. The big advantage in comparison to the old system is that Portfolio Manager gives us immediate information about our customer portfolio. We can zoom in on particular customers, sectors, or geographic regions straight away and carry out targeted analyses. It means our work has become much more efficient, and it also enables us to perform analyses of individual companies, business activities, sectors, or geographic regions.
Not only is the process of credit assessment quicker, but we now also have greater qualitative insights. It can be used universally and optimizes cooperation between credit management and sales. All this makes it more than a system for setting credit risks and limits. It really does strengthen our business.
Thanks to Portfolio Manager, our share of risky customers has decreased by 85 percent in this category since 2009. We have been able to proactively mitigate our risk and reduce our losses. Portfolio Manager has definitely lifted USG People credit management to a higher level and we appreciate the way that Dun and Bradstreet helped us think creatively to create a solution that addressed our specific needs.
D&B360 arms our sales teams with the data and tools they need to easily pinpoint the best new prospects, and the information they need to connect with key decision makers. The results have exceeded our expectations.
D&B has played a huge role for really as long as I can remember in helping us pick the right [partners]. D&B helps us get head’s up information before it might be obvious otherwise – that helps us manage our credit amounts.
We agree that the continued road to economic recovery begins with small to medium enterprises. As a responsible organisation we have an important role to play in fostering economic success – not just for Balfour Beatty PLC, for the whole of UK PLC. Without the help of Dun & Bradstreet we could not have gained the confidence to make our £1 billion SME spend commitment.
D&B was a great partner throughout the implementation process. They invested the time required to understand our business needs, and worked closely with our team to develop the right solution based on our risk tolerance, operational goals, and technical capabilities.
This is a game changer for us. Market Insight made an impossible task easy. And with the support of the Dun & Bradstreet team and their toolset, the data processing has been relatively painless. A set of manual processes and disparate sources have effectively been turned into a repeatable process. Although our CRM system could provide some of this information it was just not possible to get such an integrated view.
The (D&B) database of company addresses is not only the biggest but it is also international. The fact that it is international was very useful for us for making unambiguous analyses between the various countries and applying a similar methodology in all of them.
When an entrepreneur comes to one of our branch offices, we are able to provide them with a suitable financing solution instantly. In a world where risk policies are becoming increasingly important, this is a very customer-centric approach and it receives a lot of praise from our customers.
At Alpro, creating lasting relationships with our clients is one of the cornerstones of our corporate strategy,” said Elke Segers, Commercial Accounting & Controlling Manager at Alpro. “Knowledge about our clients and gaining an insight into their situation provides our company with the support it needs to continue to build and maintain lasting relationships.
I have a total view in GDM based on the default thresholds scheme per country with the flexibility to change in GDM the threshold from a default to a customized scheme. Next to this I can also run reports per country in order to track and trace usage.
Dun & Bradstreet sales and marketing solutions revealed growth opportunities through lead generation. They allow us to uniformally identify a prospect and client with a DUNS number and then give us a overview of their operation.
No two days are the same, no two customers are the same, and no two deals are the same. However, our credit management and compliance process are robustly built, giving us firm values in turbulent times.
Dun & Bradstreet delivered the expected results. We have decided to repeat this process with Dun & Bradstreet every two years to ensure we maintain accurate business data that is crucial to our operations.
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