273 DocuWare Testimonials

“I can do billing without leaving my desk to find a chart or make a phone call to get the information I need. I have everything I need at my fingertips, It’s made my job so much easier."

"Once we started using DocuWare in the Accounts Payable Department, we recognized it would be just as effective in other areas of our business and save us just as much time. So we decided to introduce it to our Manufacturing Department, and that really changed things."

“The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We’ve found that better vendor relationships support better customer service.”

"The department can pull up and reprint old bills, something they could never do before. Having all of this information at their fingertips has improved customer service. In the future we would like to use DocuWare’s workflow capabilities, we are only just touching the tip of the iceberg regarding the information DocuWare can help us manage."

“The first appeal of an imaging system to our users is the thought of getting rid of ‘all that paper.’ DocuWare users acclimate to the system right away, but it is not until they start using it that they see the big picture and realize that a time/work constraint has been removed. It’s like having an extra hour a day, which results in a positive ‘Can Do’ attitude.”

"Before we were lucky enough to find DocuWare, we were almost ready to build our own system. DocuWare was the only affordable solution we looked at that fit with our long range plans of integrating an electronic document management system with our current Web offerings of grades and course lists. Its flexibility and functionality has allowed us to meet the needs of a growing student body without adding additional staff."

"DocuWare helps us access information we’ve never had access to before. If I find out that there has been a problem with XYZ concrete, I can now do a search and come up with a list of all the properties where the concrete was used. McBride can contact these customers and resolve the issue under recall before actual problems develop. This proactive approach does a lot to further our reputation as a quality contractor."

"Being able to access the central document pool from all of our locations has vastly simplified our work processes. We can now offer better, faster service across the country and still save in warehouse space."

"The biggest benefit for our dealers is the increased turnaround time for claim payments to repair facilities. Since we implemented DocuWare, our payables turnaround time has been cut in half. Our dealers love that we’ve been able to provide better service by excelling beyond their expectations.”

"Not only has our mountain of paper disappeared, but the increased transparency of our warehousing processes are saving at least 3.5 hours of work time per day."

"Our cash flow and customer service have greatly improved, but one of the most notable things DocuWare has done for us is give us complete control of our information. We can use our DocuWare database of invoices as a research tool to easily gather information for our marketing efforts. This was impossible to do with a paper-based system."

“A positive side-effect of requiring all e-mail to be archived is that the number of unnecessary e-mail containing pictures or other non-essential attachments being sent back and forth has decreased significantly.“

"We generate over 90,000 paper records every month. Thanks to Integrated Document Management with DocuWare, we've bolstered our productivity and competitiveness, particularly through improvements in customer service."

"During our analysis of different document management systems, we wanted to find a solution that would allow us to lower our time to invoice to 4 days. Based on this goal and our daily sales volume, we discovered that our return on investment or ROI for DocuWare would be only 14.8 months. Now that the system has been installed and is running, we KNOW that our ROI will be better than our original estimate and this makes us very happy."

"DocuWare has changed many people’s jobs for the better. It has impacted nearly everyone who works here, as well as those in private industry that work with us. Prior to our DocuWare implementation, people frequently drove to our office from Chicago just to look at a file. Today we place a CD with the information in the mail and have public document repositories available online – all thanks to DocuWare."