273 DocuWare Testimonials

“Once we digitized our repair paperwork, we completely eliminated one file room and have used that space to expand our waiting room. Bigger, nicer waiting rooms improve the customer experience. Pair this with the our ability to track long service issues and access complete vehicle information from any one of our three Kia locations has made customer service rise to new levels. Internally, our warranty audits are stress free. We know every document will be in our system and nothing will be missing. This shields us from large fines for missing documentation.”

"In addition to European-wide standardisation, we have achieved an even more important goal by using DocuWare: improving the quality of our work. Our employees can now devote themselves to more value-added tasks than filing and searching for documents. The understanding that change brought was also a positive thing, and the resulting greater acceptance of new projects, opens up great potential for optimisation for us as a group."

"Robust and reliable solutions like DocuWare go a long way in earning the trust of our customers and ensure a high quality of service at all times."

“DocuWare allows us to keep Superintendents in the field, where they are most valuable, rather than in the office doing paperwork. Time in the field enables them to oversee the work and keep projects on time and on budget.”

“Managers in our satellite stores did not have the ability to research prices and even those at the headquarters store were limited in the amount of cost research they could do with a paper system. DocuWare is a game changer. It has empowered our employees with the research tool they needed and helps them negotiate the best possible price."

“Giving our employees an overview of the entire workflow, united our team and made everyone accountable. DocuWare helped us create a shared sense of ownership and gave everyone an understanding that they are an important part of the big picture.”

“We chose to implement DocuWare Cloud to avoid taxing our internal IT staff and be able to quickly deploy and implement the solution to the corporate office as well as 30 remote locations. Implementing a cloud system was the quickest way to get something in place and have it be as seamless and easy to use as possible.”

"Overall, we were able to reduce the number of missing invoice returns by an incredible 97 percent and reduce our receivables accordingly. Cash flow grew by the same amount over the same period."

"We no longer spend time searching because DocuWare neatly lists all documents for each transaction. Decisions are made more quickly, processes are completed earlier. For us as a bank, this means lower costs per transaction; for our customers, it means greater satisfaction."

"This has been an IT success story for Mosscare. On the one hand staff has embraced this one piece of technology better than any other. On the other hand we are now able to offer a much better service than ever before."

"In the past, we sometimes had to spend several hours in our filing room searching – often without ever finding the documents we were looking for. Today, retrieving a document is a matter of a few seconds. With all this time saved, our team can now focus more intensively on customers. In the long term, this means higher revenues for our company as a result."

"Before DocuWare, our remote sites could submit a purchase order only when someone physically went there. They had to wait for the person to come in and sign the form. Now it’s instantaneous! They send the form electronically and it starts the approval process."

"We store as much information as we can about a vessel—specs, articles on companies and vessels, photos, drawings, surveys, government certifications and classification documents. DocuWare is one of our primary systems—we use it for data storage and retrieval to support sales and marketing."

"DocuWare’s Workflow Manager has been transformational in the Shelter Products business. While not part of our initial evaluation, it has quickly become the key piece of the puzzle. After Accounts Payable, rolling it out to the Credit and Legal departments is the next step."

"We no longer have to spend $3,000 per event on inputting data. Invoices are processed timely, improving cash flow. The thousands of dollars previously spent on additional work hours for employees who organized and reviewed documents can now be used to grow the business."