273 DocuWare Testimonials

“Once we digitized our repair paperwork, we completely eliminated one file room and have used that space to expand our waiting room. Bigger, nicer waiting rooms improve the customer experience. Pair this with the our ability to track long service issues and access complete vehicle information from any one of our three Kia locations has made customer service rise to new levels. Internally, our warranty audits are stress free. We know every document will be in our system and nothing will be missing. This shields us from large fines for missing documentation.”

"In addition to European-wide standardisation, we have achieved an even more important goal by using DocuWare: improving the quality of our work. Our employees can now devote themselves to more value-added tasks than filing and searching for documents. The understanding that change brought was also a positive thing, and the resulting greater acceptance of new projects, opens up great potential for optimisation for us as a group."

"Robust and reliable solutions like DocuWare go a long way in earning the trust of our customers and ensure a high quality of service at all times."

"DocuWare changed the way we work. My staff used to constantly be in and out of the file room – now that is a non-issue for us. We no longer have to find a folder and sign it out. Today we can look up information and answer questions while we are on the phone or if the student is in front of us. The ease of access is the biggest change DocuWare has brought my staff."

"Our major issue was space, and that was our leading reason for looking at document management software. Now that we are using DocuWare, we’ve benefited far above just gaining extra space.”

“With the integration of DocuWare with Banner, verifying that gifts are used according to donor wishes is much easier because our records are simple to find and source documents are easy to access.”

“The goal was to develop a consistent storage system for any employee tied into the process, which would give us tamper-free storage of all project-related documents with the least amount of time and effort.”

"DocuWare had the flexibility we craved that allowed us to easily change our workflow and simplify tasks for our employees."

“It’s easier to scan, index and look things up in DocuWare, so my staff was really happy and receptive to the change. DocuWare is just a very easy system to get around in. I have to say it’s a much faster system. The migration went very well. I’m going to give you an A+. Everyone involved did a super job.”

“The ability to be flexible and customized to our needs and adaptable to our growth and changes in process was the deciding factor for selecting DocuWare. We dreamed up our dream process and Les Olson Company’s engineers were able to bring to life our vision.”

“DocuWare was a big win and success for us. We are a more efficient organization because of it.”

“Reduced retrieval time is definitely the biggest benefit. We get customers that call up with questions about their invoice. That used to be a lengthy process with users having to dig through a file cabinet. Now while they are on the phone with them, they open up DocuWare in their web browser and boom – they find the relevant document. That’s the biggest bang for our buck for sure.”

"DocuWare is keeping us more organized. We can see exactly how many invoices are awaiting approval and we can now remind managers to approve them. Our Chief Operating Officer can remotely view and compare past invoice amounts and plan for future budgeting.”

"I was on the phone with a new hire instructing how to fill out our digital forms. He pressed the button and the form “disappeared.” When I told him I already got the form on my end, he was impressed by how quickly our system works.”

“We were being buried alive by paper. We had boxes of documents everywhere, from the conference room to the ladies’ room. We are obligated to maintain our records for the lifetime of our products, so we had to find a better way to store them.”