273 DocuWare Testimonials

"DocuWare is not only environmentally friendly, but also helps us to reduce the costs of 120,000 pages of paper per year and associated fax supplies maintenance. This technology improves staff efficiency by spending less time on filing and retrieval of the massive load of paper faxes. In addition, it improves transparency in pharmacy-nursing communication by allowing nurses to check on whether certain orders have indeed been received by the pharmacy."

"DocuWare allows us to edit documents from virtually anywhere. The intuitive editing interface on the user side and options for customizing workflows and authorization concepts ourselves really make the system easy to work with."

“DocuWare has allowed us to electronically receive, process and store everything accounts payable and in 2019, we have expanded that service to include electronic storage of all cash management documents as well. No more boxes of paperwork to store and no more storage units to rent for housing all that paperwork! All of our documents are easily accessible to us via an internet browser.”

"The centralized document pool has enabled us to efficiently and transparently coordinate the commercial management of different operating units within the Gartner Towing Service. This saves us a lot of time and money."

“Customer service is the number one focus at both Lexus locations and is a high value target for the dealership. We’ve reduced human error through digitization and electronic workflow and have found that any improvement in efficiency and accuracy ripples out and positively impacts customer service.”

"The significant reduction of paper files with the help of our new central document pool allows us to significantly reduce wasting office space for file cabinets. This saves money that we can invest in the expansion of our services for people with disabilities."

“DocuWare has significantly impacted our business and streamlined our processes. Our on-boarding procedure is considerably easier and quicker for both applicants and staff and the use of online web forms results in complete, accurate information. On a corporate level, we have access to all the documents from each of our 26 locations, smoothing our audit process and improving our efficiency. DocuWare has helped us moved our business into the modern age and allowed us to better serve our clients.”

“One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation ‘ramp-up’ approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information.”

“Once we digitized our repair paperwork, we completely eliminated one file room and have used that space to expand our waiting room. Bigger, nicer waiting rooms improve the customer experience. Pair this with the our ability to track long service issues and access complete vehicle information from any one of our three Kia locations has made customer service rise to new levels. Internally, our warranty audits are stress free. We know every document will be in our system and nothing will be missing. This shields us from large fines for missing documentation.”

“If we were still manually indexing information in tract books, we would not be able to keep up with the volume of information we receive. With DocuWare in place, we’ve expanded our business and reassigned two-thirds of Title department employees to other departments. DocuWare has improved our efficiency and allows us to effortlessly keep up with volume of documents we receive from the courthouses to add to our database.”

"Through the use of a DMS and integration of the system into our accounting department, we have already been able to significantly streamline our incoming invoice process. Ever since, we keep discovering other application fields that will also benefit from the DMS system."

"For our very complex testing and approval process, a split booking dialog was developed that reflected our special requirements."

"Moving from a pure archive solution to an integrated workflow-based document management system has been an incredible improvement for our organization. As a result, we have significantly improved processing times and the quality of service provided by our group."

“The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We’ve found that better vendor relationships support better customer service.”

“Overall, the number of documents we print has been reduced by 90% as electronic processes have been put in place. More significant than our cost or environmental savings is our ability to ensure orders are being processed in a timely manner and accounts payable invoices are being processed efficiently. Our Return on Investment was achieved in less than one year, but we saw immediate improvement in our customer service with our new ability to quickly place orders and address issues that may arise. DocuWare gave us real-time transparent processes and seamless information flow between departments. We are very happy with DocuWare and couldn’t live without it.”