74 Document360 Testimonials

"Document360 is a great vendor and solution for us in providing an internal knowledge base empowering our end users to self-help."

“We are continually looking at how we can enhance our documentation to support the current and future needs of our customers and partners. With Document360, we have a publishing solution provider that shares our forward-looking commitment to providing a state-of-the-art user experience.”

"With almost 30 writers on board, Document360’s workflow feature allows for a two-stage peer review process, so first-draft content does not have to be published temporarily before its corrected."

"Document360 helps us appear more organized and professional to our clients, which is crucial for us at this stage."

"Document360 Health check metrics really helps to ensure if we are hitting the right reading level, making complex information understandable even for the average reader."

"Document360 has empowered us to evolve from a basic help centre into a learning hub we’re truly proud of, giving our customers the tools to learn independently."

"We now regularly get feedback from our customers directly on articles, because it is such an easy and quick process."

"Athena Hilfe makes our customers independent in setting up, learning, and using the software - where - and whenever they like."

"The analytics provided give us clear insights on topics to prioritize when creating new content or updating the knowledge base."

"Document360 as a tool helps us stay secure in an environment that needs a lot of security and compliance."

"Document360 is intuitive and user-friendly. You just start, and everything falls into place—creating articles, adding media, and organizing content effortlessly."

"The rich metrics have been convenient in letting us see overall use of the site month to month, who is looking at what article and top 10 articles viewed."

"Document360 has made adding and updating information straightforward. It’s also extremely easy to create new articles and input information directly into the tool."

"The customer support team are resolving queries much faster with Document360. They conveniently share links to the exact information customers are looking for."