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Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer FriendshipTM. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, and Hello Print. Learn more by visiting dixa.com.
"Our chatbot, Höffner-Assistent, enables customers to find answers themselves 24/7 and helps keep wait times down for those that need to speak to an agent. That means fast, efficient service …
"Before Dixa, we struggled to get an overview of all of our different channels and regions. With Dixa, we’ve been able to gain a true overview of our customer experience …
"Each question that needed answering required different research. To come up with an answer you had to check every single ticket. It took ten clicks to get to your point, …
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