"We wanted a platform that would be able to enable them [University staff and students] to work in a predictable, supportable environment for our corporate systems but still give them that flexibility to be able to innovate and be able to work independently."

"We wanted end-user compute experience advice, rather than saying we wanted to go out for virtualisation. We had a suspicion that [virtualisation] was the answer but we didn’t want to define it by technology, so we wanted somebody who would look at our needs and actually work out which was …