“Now employees are more empowered to control their own communications. For instance someone can work from home and still log into the sales queue and manage order enquiries from there. Similarly when we have busy period of sales calls – typically Monday and Tuesday mornings, it’s really easy for employees …

“Pioneer’s only direct customer contact Australia-wide is through its call centres, so it’s essential that the phone system operates without any hassles. “We speak with retailers of our products, provide service and place orders for our sales team and offer direct product support to our consumers—all over the phone.”