46 Dialogic Testimonials

"We selected the Dialogic Control Switch and Border Net SBC because of the platform’s call routing, policy engines, software-based trans coding, and because it is proven in the field. The ability to scale the system up and down in the cloud, as well as the ability to enable high quality calls were key in the decision making process for us."

“We chose Dialogic because it offered us an end-to-end solution with true redundancy and scalability that would work seamlessly with our Mobile Number Portability (MNP) platform provided by Ericsson.”

“The operator is very pleased with the new system, which is very reliable. The operator began by deploying the basics, and is now gradually introducing more attractive solutions to increase subscriber loyalty and provide a competitive advantage. We are the first company to offer this unified system in Indonesia, and we look forward to further successful deployments and continued enhancements with the solid combination of our technology and Dialogic products.”

"The Dialogic solutions fit right into our current infrastructure and add tremendous flexibility for us to deliver innovative, scalable, and rock-solid services to our customers. We’ve found Dialogic to have an excellent mix of proven technology and the forward-thinking people that we are confident will give IPCO a unique value proposition in the market now and in the future."

“The (Dialogic®) I-Gate 4000 SBO products have already delivered significant bandwidth and cost savings to the mobile service provider and are poised to continue to do so for years to come.”

"Dialogic’s DSI signaling products have always been key to providing robust and scalable services to our customers, so they were an obvious choice when selecting an STP vendor. Their STP provides us with an agile foundation for rapid business growth, while retaining the flexibility and reliability we have come to rely on."

“Our top-tier carrier and banking industry clients have to constantly stay ahead of their competition with new ways to improve customer retention. Hassle-free, face-to-face customer service calls are on the top of the must-have list. In less than a month of development time, Dialogic’s PowerMedia XMS with WebRTC gave us a smart and efficient way to add video to our CreaLog Contact Center Software.”

“Our call centers can’t fail our customers even once. That’s why we love working with Dialogic; the PowerMedia XMS never lets us down. PowerMedia XMS provides compelling capabilities and performance required to deliver reliable cloud contact center customer care at any call or message volume.”

"Our unique multi-network design not only handles the routing traffic from both IMS and SS7 networks but also guarantees unparalleled reliability in processing multi-million transactions per day needed by tier-1 CSPs. We are also extremely delighted with the role of Dialogic in the implementation of this project.”

“The ability to initiate a video or data collaboration on an established chat or voice communication with a customer while accessing a website, helps to improve customer retention, loyalty, and first call resolution. With the introduction of Interactive Video Response in CT WebRTC as well as data sharing, I believe we are facilitating virtual assistance services with contextual and efficient information.”

“Dialogic’s PowerMedia technology provides us the rock-solid platform for building our high-reliability dispatch system that transit systems demand, including a recent installation at a major commuter rail line in the Northeast...With this solution from Dialogic, we have a platform that will take us into the future.”

“The comprehensive capabilities of the Dialogic solution, along with the training and post-sales support, allowed us to rapidly deploy our SS7-based solution without expanding our operations workforce or outsourcing to a third party.”

“The BorderNet 2020 SBC provided the flexibility we needed and didn’t limit us in our ability to rapidly deliver state of the art services over any interconnect type.”

“Where I think the IMG excels,” says Slattery, “is in its media capabilities and the choice it allows us to offer to our customers inthis area. In VoIP, different operators have preferred codecs and packet sizes, often because of the limited bandwidth available tothem. The IMG lets us interconnect two parties without forcing customers to compromise and use a different codec. Because theIMG supports such a broad range of codecs, invariably we can say ‘yes, we support that’ when a customer asks for a particularcodec.”

“With all the scalability challenges that we have had in learning to handle 450 million transactions per month in sucha short time, and working with, for example, 16 media boards instead of 4 or 6 so quickly, Dialogic products and our relationshipwith Dialogic has been more than satisfactory.”