46 Dialogic Testimonials

"As SoftBank holds regular sales and training conferences with many of our 17,000 employees in Japan, our need for conferencing and collaboration is critical to our business. We found Dialogic PowerMedia XMS to be an excellent fit for our conferencing infrastructure upgrade as its performance, scaling, and reliability meets our needs."

“The comprehensive capabilities of the Dialogic solution, along with the training and post-sales support, allowed us to rapidly deploy our SS7-based solution without expanding our operations workforce or outsourcing to a third party.”

"Our unique multi-network design not only handles the routing traffic from both IMS and SS7 networks but also guarantees unparalleled reliability in processing multi-million transactions per day needed by tier-1 CSPs. We are also extremely delighted with the role of Dialogic in the implementation of this project.”

"Recording and archival of the transaction was a critical requirement to achieve compliance with AML/CFT and Dialogic Power Media XMS was an important ingredient."

“The ability to initiate a video or data collaboration on an established chat or voice communication with a customer while accessing a website, helps to improve customer retention, loyalty, and first call resolution. With the introduction of Interactive Video Response in CT WebRTC as well as data sharing, I believe we are facilitating virtual assistance services with contextual and efficient information.”

"The high degree of integration of this solution into our working environment results in significant efficiency advantages.They were ecstatic when they found out that a telephone call from Germany would be connected via a soft client without a problem, independent of their location.”

"We were looking for a solution that would help reduce complexity and improve our ability to deliver services to our mobile customers. After working with Dialogic to upgrade our infrastructure and develop modern applications to support our mobile subscribers, we have been able to handle a 50% increase in our customer base in under five months."

“I am very pleased to announce that several key deployments have highlighted Mitel’s and Dialogic’s significant partnership success, and have empowered our customers to introduce new revenue-generating applications such as the Mitel converged voice and video mail solution and our IMS PBX solution.”

“We are impressed with their redundancy features that ensure reliability and also with the many protocols they support. Because each product has a slightly different solution profile, we continue to offer both, and we make a choice, based on the precise nature of each customer’s requirements. Both are very popular.”

"Dialogic’s DSI signaling products have always been key to providing robust and scalable services to our customers, so they were an obvious choice when selecting an STP vendor. Their STP provides us with an agile foundation for rapid business growth, while retaining the flexibility and reliability we have come to rely on."

"The Dialogic solutions fit right into our current infrastructure and add tremendous flexibility for us to deliver innovative, scalable, and rock-solid services to our customers. We’ve found Dialogic to have an excellent mix of proven technology and the forward-thinking people that we are confident will give IPCO a unique value proposition in the market now and in the future."

“Our top-tier carrier and banking industry clients have to constantly stay ahead of their competition with new ways to improve customer retention. Hassle-free, face-to-face customer service calls are on the top of the must-have list. In less than a month of development time, Dialogic’s PowerMedia XMS with WebRTC gave us a smart and efficient way to add video to our CreaLog Contact Center Software.”

“We chose Dialogic because it offered us an end-to-end solution with true redundancy and scalability that would work seamlessly with our Mobile Number Portability (MNP) platform provided by Ericsson.”

“The entire system is designed to be modular, so we can increase the lines assigned as soon as business warrants. We also feel that the circuit-switched connections we are using can provide consistent video quality.”

“The Dialogic technology offers high quality, platform-independent and flexible integration and due to its variety of functions, it adapts easily to our product MobiCall.”