“Our top-tier carrier and banking industry clients have to constantly stay ahead of their competition with new ways to improve customer retention. Hassle-free, face-to-face customer service calls are on the top of the must-have list. In less than a month of development time, Dialogic’s PowerMedia XMS with WebRTC gave us …

“We chose Dialogic because it offered us an end-to-end solution with true redundancy and scalability that would work seamlessly with our Mobile Number Portability (MNP) platform provided by Ericsson.”

"We selected the Dialogic Border Net 4000 because of its state-of-the-art GUI, advanced routing capabilities, and because its SIP inter working tools allowed us to meet our operational cost goals."

"Our unique multi-network design not only handles the routing traffic from both IMS and SS7 networks but also guarantees unparalleled reliability in processing multi-million transactions per day needed by tier-1 CSPs. We are also extremely delighted with the role of Dialogic in the implementation of this project.”

“Our call centers can’t fail our customers even once. That’s why we love working with Dialogic; the PowerMedia XMS never lets us down. PowerMedia XMS provides compelling capabilities and performance required to deliver reliable cloud contact center customer care at any call or message volume.”

“Where I think the IMG excels,” says Slattery, “is in its media capabilities and the choice it allows us to offer to our customers inthis area. In VoIP, different operators have preferred codecs and packet sizes, often because of the limited bandwidth available tothem. The IMG lets us interconnect two …

“With more than 1,000 calling card products and 200 wholesale carrier relationships, the ControlSwitch allows us to architect a reliable network with the geographic diversity we need.”

“The ROI made sense; we were able to consolidate multiple switching platforms at several POP locations that we anticipate will help us reduce space, power and operational overhead and still improve the overall availability and performance.”

“The Dialogic technology offers high quality, platform-independent and flexible integration and due to its variety of functions, it adapts easily to our product MobiCall.”

"To be competitive in the market, we need cost-effective solutions. Dialogic’s HMPSoftware can perform media processing tasks on general-purpose servers without requiring the use of specialized hardware, thus significantly reducing the implementation costs of media processing platforms. Take, for example, the media processing platform in the call center application we …

"We were looking for a solution that would help reduce complexity and improve our ability to deliver services to our mobile customers. After working with Dialogic to upgrade our infrastructure and develop modern applications to support our mobile subscribers, we have been able to handle a 50% increase in our …

“The BorderNet 4000 SBC gave us the session performance we needed to effectively peer with our interconnect partners, and its ease-of-use made it easier to perform provisioning in a shorter period of time by automating repetitive tasks and reducing operator errors.”

"We are seeing an increasing interest in WebRTC initiatives from top-tiers operators worldwide. Using PowerMedia™ Software with the INtellECT® WebRTC Solution makes the transcoding and the media processing (e.g., for video calls) recording easy and efficient. Dialogic is long-term partner of ours and its technology enables many ECT solutions.”

“The partnership with Dialogic enables TeleStax to enter new markets from a position of strength to extend mission-critical solutions to the enterprise and telecoms marketplace.”

“Our WebRTC-based collaboration suite contains customized data and workflow support as well as strong connectivity with existing mobile and VoIP devices. Server side WebRTC features are key to providing a secure and robust Private Cloud solution. Dialogic has provided us with the solutions to support these features that are crucial …