The Dialogic technology offers high quality, platform-independent and flexible integration and due to its variety of functions, it adapts easily to our product MobiCall.

Where I think the IMG excels,” says Slattery, “is in its media capabilities and the choice it allows us to offer to our customers inthis area. In VoIP, different operators have preferred codecs and packet sizes, often because of the limited bandwidth available tothem. The IMG lets us interconnect two parties without forcing customers to compromise and use a different codec. Because theIMG supports such a broad range of codecs, invariably we can say ‘yes, we support that’ when a customer asks for a particularcodec.

The ability to initiate a video or data collaboration on an established chat or voice communication with a customer while accessing a website, helps to improve customer retention, loyalty, and first call resolution. With the introduction of Interactive Video Response in CT WebRTC as well as data sharing, I believe we are facilitating virtual assistance services with contextual and efficient information.

The ROI made sense; we were able to consolidate multiple switching platforms at several POP locations that we anticipate will help us reduce space, power and operational overhead and still improve the overall availability and performance.

It seemed ‘purpose-built’ to work with OCS, probably because of all the testing and integration work that Dialogic had already done, which was certified by Microsoft. We turned it on, put in just a little bit of information, and were able to start making and receiving phone calls through the box immediately. I was really impressed with that.

This system gives us the opportunity to really be flexible in the recovery environment. When I saw that the capability to virtualize the machines was available, it was added functionality we were excited to employ.

We’re seeing greater proficiency in our sales team to get orders processed quickly.

The high degree of integration of this solution into our working environment results in significant efficiency advantages.They were ecstatic when they found out that a telephone call from Germany would be connected via a soft client without a problem, independent of their location.

The entire system is designed to be modular, so we can increase the lines assigned as soon as business warrants. We also feel that the circuit-switched connections we are using can provide consistent video quality.

The BorderNet 4000 SBC gave us the session performance we needed to effectively peer with our interconnect partners, and its ease-of-use made it easier to perform provisioning in a shorter period of time by automating repetitive tasks and reducing operator errors.

We selected the Dialogic Border Net 4000 because of its state-of-the-art GUI, advanced routing capabilities, and because its SIP inter working tools allowed us to meet our operational cost goals.

We had previously tested the Dialogic MediaGateway while participating in the Microsoft TAP Program (Technology Adoption Program), so we were already familiar with theproduct and its reputation for seamless integration and unmatched reliability.

The operator is very pleased with the new system, which is very reliable. The operator began by deploying the basics, and is now gradually introducing more attractive solutions to increase subscriber loyalty and provide a competitive advantage. We are the first company to offer this unified system in Indonesia, and we look forward to further successful deployments and continued enhancements with the solid combination of our technology and Dialogic products.

With more than 1,000 calling card products and 200 wholesale carrier relationships, the ControlSwitch allows us to architect a reliable network with the geographic diversity we need.

It not only helps them to reach many more attendees but also to demonstrate in a very realistic way how Dialogic products help companies like ours create exciting new breakthrough video applications. I think the attendees who use the service will be delighted and save a lot of time.

We feel that the future is in customization and convenience, so we are very enthusiastic about video and the use of mobile phones in all kinds of new applications. We already offer Video SMS and Video Greetings along with our Video Portal. We are deploying applications such as Video CRBT, mobile entertainment, and video advertising. For consumers, this is ‘one-touch’ convenience wherein they don’t have to worry about GPRS, bandwidth, and phone memory. As quickly as innovative technology is available from companies like Dialogic, we are ready to use it in adventurous new applications.