“It was not an either-or scenario. Without a solution that robustly satisfied our requirements on both sides, it would have created a nightmare in the back office. We ultimately would have needed to opt out of one of the businesses.”
"Retail has become more difficult to differentiate, so the real differentiator is convenience.”
“D+H took the time to understand our business needs first and then designed a technology solution to meet those needs. That was really the key to the success of this project.”
“Servicing Director has all the bells and whistles we need.”
“It was a huge undertaking that spanned nearly two years — from building requirements, to evaluating and vetting solutions, to choosing a solution provider, to the actual implementation.”
"The SWIFT connectivity project was a piece of the whole big project which, by rough estimation, would result in overall savings that would be in the multi-million euros annually."
“D+H actually cares about adding value to the financial institutions they serve.”
“We trained our trainers in June, piloted in July, trained the people in our individual locations in August and started rolling out in September. We were live with all 72 locations by the second week of November.”
"Although the industry average return rate for similar programs is six percent, our return rate for this program is right around 12 percent. Targeted communications make all the difference."
“Within a week of joining our credit union, the member gets a personalized, handwritten thank you note.”
“Our online account opening has grown 100 percent every month since we launched uOpen.”
“Our loan officer automation is a big part of why we’re so successful.”
“Our member experience changed significantly. It isn’t just processing loans in shorter intervals, but also faster closing cycles and shorter time to sell loans on the secondary market while easily retaining servicing.”
“Because of our relationship with D+H and the fact that we view their team as an extension of ours, we had confidence going into the [TRID] implementation process. Indeed, with the help of D+H Support Services, we had everything configured for compliance and were ready to go live on day one.”
“We are definitely more efficient.”
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