"In some cases it might make sense to have the infrastructure in house. But for OFID, moving to a SWIFT service bureau was definitely the right choice."

“Our bank portfolio was streamlined enough that we were able to use SWIFT. But then we had to think about connectivity.”

“We are definitely more efficient.”

“Before implementation of our D+H solution, our processes were mainly paper-based, which comes with inherent risk to the business and obvious inefficiencies. We knew we needed a streamlined process, but didn’t know we could find one that was tailored precisely to our business.”

“We rolled out all over the UK with little if any disruption of business, which goes to show you how well the software works.”

"D+H enabled us to bring payment processing to one, centralised point."

“We trained our trainers in June, piloted in July, trained the people in our individual locations in August and started rolling out in September. We were live with all 72 locations by the second week of November.”

"Although the industry average return rate for similar programs is six percent, our return rate for this program is right around 12 percent. Targeted communications make all the difference."

"We can complete most retail loans in approximately 25 percent of the time it took before.”

"There were such a lot of systems, quite a big number, that this had become problematic in many ways."

“We decided to do something unexpected.”

“We were able to decrease our daily overnight processing time by 55 percent, and our monthly processing time by as much as 70 percent.”

“D+H was one of the few providers that would commit the resources we needed to meet our timeframe.”

“Our objective was to get a comprehensive solution to credit management, including credit approval processing, financial analysis and portfolio management.”

“The only way we were going to achieve the efficiency we needed was through integrated systems.”