"Delighted is so easy to use, and once it was fully integrated into our reservation process and automatically surveying customers, it provided invaluable information for our operations. I personally think collecting customer feedback is essential for a million little things related to any business."

"Great platform and a quality response rate."

"Every department looks to Delighted to get that feedback and understand our NPS score to really make sure that we are providing the experience based on our brand promise.”

"As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind.”

"Verishop is a very customer-centric company, so we live off Delighted. We use it to see what we're doing well, the areas where we can improve, as well as to identify any trends. As we grow and expand, I'm always sharing the feedback that we get to the rest of …

"Delighted did an exceptional job of laying the groundwork for our job seeker experience program. As our team grew and our programs scaled, we loved having the ability to transition to Qualtrics. We now leverage ad hoc surveying, custom dashboarding and AI analytics in Qualtrics across multiple teams — giving …

"Delighted makes improving our patient experience smooth and rewarding. With NPS, we see where there are weaknesses in our processes and their impact on experiences. In a new and rapidly growing industry – with a highly-engaged online community – Delighted takes the guesswork out of what we are doing and …

"Product is so easy to use - the feature set is value driven. I don’t feel like there’s superfluous features tacked on. It’s not an elaborate program but what’s there is simple to use and highly useful. You have great integrations from Zapier, Zendesk, Hubspot, and Planhat, and maybe I …

"You’ve built what customers actually want, not just replicating what’s already out there. This tool already gives us so many options to increase visibility at each step in the survey process."

"Delighted helps us keep a pulse on customers, understand their feedback, and make it operational across the company. We take advantage of Delighted’s ability to segment feedback to gain deeper insights into the feedback. Our team loves the easy to use interface that has allowed more people in the organization …

"We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts.”

"Delighted helps us understand the needs of the clients and families we serve and our referring partners in the community with both on-site and digital surveys. The platform is just what we need for our customer satisfaction efforts: it’s easy to use and keeps our entire team in touch with …

"Delighted's API was the easiest API we've worked with. We're building out connections with countless SaaS platforms for GDPR requests, and most are either overly complex, or don't even do what the documentation says. Delighted's API was super simple-our fastest built integration so far."