73 Delighted Testimonials

"Delighted Testimonials makes the best service in the feedback space even better. We've always had customer feedback on our site, but we didn't update it often because of the need to manually copy & paste. It took me minutes to integrate into my site, and only a few more to style to my needs."

"It is a great interface that interacts smoothly with our other systems. We love it."

“Our team’s mission is to be relentless in the pursuit of delighting customers. Our team is responsible for enabling business growth through continually delivering improved performance; diagnosing and resolving sensitive consumer interactions; retaining our customers and building a community of engaged users across our customer network.”

“The overall vision and mission of Rakuten is centered around optimism and the Japanese concept of omotenashi, which translates to extreme hospitality.”

"Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.”

"The ‘Create a report’ option provides great visuals of our responses, all in one dashboard. Also, I really love the collaborator option where co-workers can view the survey and add comments. The feature helps us make sure different departments are aligned with the survey messaging.”

“At the highest level, insights from Delighted have helped us confirm the fundamental value proposition of Happy Returns, which is that by providing a superior return experience, it’s possible to significantly increase your customers’ happiness, which leads to greater loyalty and conversions.”

“When the retailers read through comments from customers and see ‘This is so easy, this is so convenient, why don’t more people do this,’ it’s so validating of our value propositio.”

“It would be like flying blind without knowing each customer’s experience. Receiving the NPS comments and score from Delighted is critical to our business.”

"Every department looks to Delighted to get that feedback and understand our NPS score to really make sure that we are providing the experience based on our brand promise.”

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

"Nice product, excellent support."

“Delighted allows us to measure the intangible measurement of having a product that is delightful to use.”

"Easy to use app. Great support, Sean is awesome."

“We’ve been able to show that increased satisfaction drives increased engagement with American Express products, and that drives shareholder value. Great service is great business.”