75 Delighted Testimonials

"Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.”

"The simplest service that does what we need for NPS. Absolutely flawless so far. Great customer service too."

"Easy, reliable and super responsive support."

“Delighted basically changed the entire picture for us. After 10 days, we had six times the responses that we’d had within the last six months.”

“Our success depends on our customers’ happiness, and Delighted keeps every employee – from the operations team, field staff, and senior management – constantly aligned.”

"August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool."

"Delighted did an exceptional job of laying the groundwork for our job seeker experience program. As our team grew and our programs scaled, we loved having the ability to transition to Qualtrics. We now leverage ad hoc surveying, custom dashboarding and AI analytics in Qualtrics across multiple teams — giving us a richer understanding of our user experience and an enterprise tool that will continue to support our growth.”

"The customer service is absolutely incredible. I email them and hear back near immediately. The dashboard is easy to use. It's a great product overall."

"User friendly, great mechanism to gather consumer feedback."

"Delighted is a way to get into customer experience that isn't going to overwhelm internal teams. It’s going to provide actionable feedback, make you grow as a company, and allow you to provide better services.”

"Delighted helps us keep a pulse on customers, understand their feedback, and make it operational across the company. We take advantage of Delighted’s ability to segment feedback to gain deeper insights into the feedback. Our team loves the easy to use interface that has allowed more people in the organization to use the feedback to make decisions that positively impact customers.”

"Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream.”

"We really rely on Delighted for the email survey functionality. It’s really about the cycle of what’s important to customers, addressing it, following up, making sure that we’ve addressed the issue. Or, just thanking them for their time for getting back to us, sharing positive feedback, and then just repeating that cycle over and over again.”

"The survey experience is very smooth – the Delighted product is easy to figure out, and creating and publishing a survey is so much simpler than what we’ve used before!"

“Delighted allows us to measure the intangible measurement of having a product that is delightful to use.”