"Previously, our agents were responding directly on social platforms, which came with all sorts of complications and pitfalls. By streamlining our efforts, Engage has completely systemised Virgin Active’s social customer service offering, which has ultimately made our agents’ lives much easier. The tool is stable, intuitive and comes with the …

"DataEQ’s Engage platform has allowed us to significantly improve our social customer capabilities. Our agents no longer spend time identifying which mentions, amongst all the noise on social media, they should respond to first. Instead, they can focus on responding to the most important and high-risk mentions. As a result, …