"Previously, our agents were responding directly on social platforms, which came with all sorts of complications and pitfalls. By streamlining our efforts, Engage has completely systemised Virgin Active’s social customer service offering, which has ultimately made our agents’ lives much easier. The tool is stable, intuitive and comes with the …
"Having real-time data from DataEQ ensured we were able to track and understand the positive impact of system-wide improvement on our customer experience."
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