“The trial was about testing whether a government department could operate fully in the cloud and so we pushed the boundaries of our ICT services to see what would and wouldn’t work, and to test troubleshooting solutions. Datacom worked with us to integrate the cloud system so that it all …

“When going out to market for a new platform, our three main needs were finding an all-in-one technology solution, something that could support our current and future service channels effectively, and offer overall value for money. The Customer Interaction Centre has met these needs well, providing our operation with increased …