Tata Consultancy Services (TCS)

"Baker Hughes describes how TCS got selected based on Engineering competencies to solve their problem and the role TCS played to support customer order and Design modification and reduce time to market for New Product Introduction and executive relationship and client commitment."

“What we done with TCS is really is transformational in terms of enabling improved customer service that will translate to bottom line in a number of ways. The lost business hour is clearly now a cost we are avoiding and more important really is that we are serving the customers effectively and that translates into real sales that we have made now that we wouldn’t have made if the services hadn’t been as good as it is.”

“The solution has helped us to improve the customer experience, reduce time-to-market for new products and enhance operational stability and efficiency. Although the project has faced some challenges, TCS has stepped up and really taken the responsibility to get the solution operational.”