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CustomerSuccessBox is an Outcome Driven customer success platform which helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Life-time Value (LTV) for SaaS businesses. CustomerSuccessBox was founded in 2016 by Puneet Kataria (Founder & CEO), who comes with over 16 years of marketing, sales and customer success experience and Amritpal Singh (Co-founder & CTO), who comes with over 5 years of new product development experience. It recently raised a pre Series A of USD 1 Mn from pi Ventures and Axilor Ventures. It's being used by success managers at global B2B software companies including XebiaLabs, WizIQ, Synup and WoowUp. Its patent pending technology has processed over 30 million data points from over 100,000 end users to calculate Account Health Scores. At CustomerSuccessBox, we recognize both the opportunities and the challenges that come along. CustomerSuccessBox vision is to enable every CSM to manage and grow a multi-million dollar portfolio with hundreds of customer accounts. And achieve all this in a predictable, process and data driven fashion.
"Within weeks of implementing CustomerSuccessBox, we were able to foresee potential account churns by monitoring Account Health Scores. Warning came in early enough for our customer success team to engage …
"We were surprised to identify accounts on the verge of churn when the health data started showing up in CustomerSuccessBox. With the risk alerts notifying the success team early, we …
"Before CustomerSuccessBox, we were running customer success by looking at spreadsheets, CRM and other tools. And we still did not have a clear view of the accounts."
Read CustomerSuccessBox Reviews, Testimonials & Customer References from 8 real CustomerSuccessBox customers.
Browse CustomerSuccessBox Case Studies, Customer Success Stories, & Customer References from 6 businesses that use CustomerSuccessBox.
Watch CustomerSuccessBox Customer Videos to learn why 4 businesses chose CustomerSuccessBox.
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