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Customer Monitor is a leading Customer Experience Measurement service, which manages customer retention, customer voice, loyalty, word of mouth marketing and social promotion. Customer Monitor is a service delivered by award winning research company Perceptive Research which is a full-service market research company, with clients in the Australian and New Zealand markets. A highly respected research company founded in 2005, Perceptive Research now services more than 300 clients including Xero, Burger King, Trade Me, 2degrees, Samsung and Coles.
"Customer Monitor provides us with a simple tool to give insights into our customers’ experience how our team’s performing and where we can make improvements."
"Customer Monitor have provided us with the world class benchmark of Net Promoter® Score to monitor our customer, supplier and staff satisfaction which is integral to our sustainability and growth …
"We have used Perceptive for a number of years. It is only recently we have really focused our attention on the opportunities it has for our business. As a result …
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