“CallScripter has allowed Merlin Entertainments to grow its pre booked sales globally within our contact centre environments, exceeding all expectations whilst meeting our customer needs. Merlin Entertainments currently has contact centres based in the UK, Germany, Australia and the USA. Installing CallScripter into these regions has been an extremely simple …

"Agent Assist is so important to us because it allows us to resolve customer problems quickly while accurately capturing information about the interaction. We’ve found giving our agents this real-time guidance translates to higher resolution rates, faster completion of service, and fewer errors.”