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“It makes our analysis more efficient and allows us to focus on improving the most important areas of our customer experience.”
"It allows an associate to look at a ticket and say, 'Maybe I should respond to this differently.' Having that predictive score and an extra layer of review has helped us increase our CSAT from 89 to 97%."
8x8, Inc. is a leading provider of cloud phone, meeting, collaboration and contact center solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of …
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud …
ReadyMode is an all-in-one call center solution for today’s call centers and sales organizations. Its predictive dialer so tware can triple talk time by supporting up to 28 outbound lines …
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