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“Working in close partnership with CallScripter has enabled us to guarantee that we provide an outstanding level of service to our clients. In addition to this we can also ensure that our homeworkers have all the tools and information they require at the touch of a button. We have aggressive growth plans for the near future and the ease of implementation and simplicity of CallScripter will allow us to facilitate the rapid expansion that is predicted of our agent base.”
“CallScripter has allowed Merlin Entertainments to grow its pre booked sales globally within our contact centre environments, exceeding all expectations whilst meeting our customer needs. Merlin Entertainments currently has contact centres based in the UK, Germany, Australia and the USA. Installing CallScripter into these regions has been an extremely simple process which ensures we are sharing best practice booking processes throughout all our call centres globally.”
Babble has always tried to break the mould and change how businesses like ours should function. Their industry is full of overcomplicated language and substandard technology, which very few understand – Supported by images of the same ‘bloke in a coffee shop’, or that ‘contact centre agent’ with the creepy smile.
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service. Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.
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