Craftware Testimonials

"We could admire the effects of their work, approach, competence, and reliability in all these areas. Their strengths as consultants are paying a lot of attention to details, high quality of delivered solutions and a fantastic ability to co-operate with company representatives."

"As part of the global contact center, we established cooperation with Craftware in 2019. It was a reorganization and transformation time, both of the company operating model and the contact center product itself. It was an extremely demanding time that was managed thanks to an ambitious team of professionals efficiently. I will mention three aspects that influenced the success of the joint project: - implementation and improvement of the DevOps model - the key step was mapping and describing the backlog management process carried out by the Business Analyst. - carrying out a transition from the previous supplier without affecting the implementation cycle and without a significant decrease in SLA, - excellent cooperation with the Service Manager on the side of Craftware."