"Was the CRM implementation a good choice? Yes, for several reasons. Flexibility is one of the conditions of efficient work. What is this flexibility all about in practice – we have learned thanks to implementing Salesforce in the organization. Now, our everyday work, especially sales representatives, is much easier and less time-consuming. We can choose a device we want to work with: laptop, phone, tablet. All the devices have the same 360-degree customer view available; we also do not have to use the VPN technology anymore. Salesforce means not only more flexibility but it automates what we used to do manually. And there was a lot of manual work, from sending offers to monitoring and forecasting sales results. Implementing the new system in the organization, preparing new solutions, and training users was a great challenge. The selection of the right partner contributed to project success. Craftware helped us to improve our business. The main advantage we see in our cooperation with Craftware is that even the most complex and crazy ideas could be realized by using simple solutions."