158 Coveo Testimonials

"Coveo helped solve some of our greatest pain-points, including increasing our click-through to 85%, which is 21% over the TSIA industry standard, and increasing our self-service rate to 55%. Working with Coveo has been a pleasure. We would not have been able to achieve the results we have today without the support of this outstanding team."

"Coveo will be simply indispensable. People just won’t be able to do their work without it in the future."

"Our customer has high expectations and they want a personalized experience. CeX has to ensure that each and every time they visit, they have tailored and relevant messages shown to them. With Qubit, we’re able to curate experiences around the individual no matter the channel or point in the customer journey they are in.”

"With Sid Lee as our implementation partner, Sitecore Experience Platform and Coveo insights, we now have the flexibility to take in-house decisions around our website and CMS development, infrastructure and hosting, and security considerations, custom-fitting the roadmap to the business’s needs.”

"Implementing Coveo has resulted in big cost savings."

"We have a very good relationship with the Coveo team overseeing product development. They knew that we not only wanted search; we also wanted dashboards for customer support agents to show consolidated information about the customer we are speaking with; to analyze the questions trending from customers, so that we could create documents to best answer them; and dashboards to have an overview of a product range."

"Coveo, another best-in-class solution, is the brains behind our central portal’s search engine and furthermore has the capacity internally to provide the right information at the right time from a leader’s perspective."

"We viewed multiple vendors but Coveo beat out Google and other enterprise search vendors. We are the leaders in our industry and Coveo is the leader in the search industry. Coveo was the perfect fit for us."

"It’s been a challenge for a relatively small team to run both Sitecore and Coveo as on-premises software. The cloud edition will free up developer time so they can focus on building interesting features."

"Our project management team’s background is not in IT. We’re engineers, so this was a new area for us and we were definitely looking for a company we could lean on. Coveo has been that company."

"We position Coveo as a relevancy engine, to seamlessly select the more relevant content automatically, taking the heavy lifting out of content personalization."

"We’ve always been fans of Coveo for Sitecore, and now with the Cloud Edition we can give our customers the ability to personalize digital experiences with less effort than ever before. It’s a win-win for our customers and for our firm."

"Logitech uses Coveo with its Salesforce Community Cloud to bring the organization’s support knowledge ecosystem directly into Salesforce. With Coveo’s self-learning capabilities, Logitech’s support portal now learns what is really helping customers succeed at self-service, then automatically tunes relevancy to maximize customer discovery."

"Coveo Machine Learning helps us create and deliver even better experiences for our partners automatically, without us having to analyze the analytics and manually tune the engine. The results so far look very good."

"The word around here is that Coveo is genius: it’s been a lifesaver for our support agents already, and we’re continuing to see new benefits."