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Convoso Case Studies

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    4.7 / 5.0
    Customer References44 total
    About

    Anywhere365 has become the world’s leading cloud-based dialogue management and contact center platform, native to Microsoft Teams. It lets you fully leveareg all existing investments in the Microsoft ecosystem in the secure infrastructure of Microsoft Azure. Anywhere365 is uniquely built for the Microsoft buyer and lets you engage your customers effortlessly across any communications channels, from any device and any location. Realtime voice-to-text processing translates over a dozen (for a chat even for over 60) languages. While AI Bots handle all routine requests, live agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring the first contact resolution of their issues.

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    4.7 / 5.0
    Customer References240 total
    About

    Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. The company's solutions, which can be deployed via the cloud or on-premises, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last four consecutive years.

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  • Reference Rating
    4.7 / 5.0
    Customer References16 total
    About

    Ytel is a customer engagement platform that simplifies multi-channel communications. Integrate voice, SMS, email, and direct mail capabilities into your software, engage with customers through interactive campaigns, or drive conversational marketing.

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