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Convoso Case Studies

  • Donor Outreach Program Saves More Lives by Transforming Operations with Convoso

    Heath WilsonCo-Founder and Vice President of Operations

  • BPO Tru Alliant Unlocks Success with Convoso's Advanced Lead Management

    Michael FrancikCo-Founder
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    Anywhere365 has become the world’s leading cloud-based dialogue management and contact center platform, native to Microsoft Teams. It lets you fully leveareg all existing investments in the Microsoft ecosystem in the secure infrastructure of Microsoft Azure. Anywhere365 is uniquely built for the Microsoft buyer and lets you engage your customers effortlessly across any communications channels, from any device and any location. Realtime voice-to-text processing translates over a dozen (for a chat even for over 60) languages. While AI Bots handle all routine requests, live agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring the first contact resolution of their issues.

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    4.7 / 5.0
    Customer References48 total
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    Arise Virtual Solutions is a pioneer of on-demand customer management technology and business process outsourcing. All the powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact centers and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises, from startups to Fortune 500.

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    IntelliResponse is an award-winning technology helping organizations manage and answer high volume questions from its online visitors. Unlike traditional web “self-search” tools that force visitors to hunt and peck through a dizzying number of possible answers that are often confusing and ambiguous, IntelliResponse delivers One Right Answer to each question. The visitor experience is greatly enhanced, messaging is targeted and consistent, and every interaction is captured by a 24×7 research agent then transformed by a rich reporting suite into actionable business intelligence.

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