"The sales rep would either call in the order via telephone or send an email to the customer service department, The customer service representative would enter the order into the system from the sales person’s notes. This led to a lot of mistakes, and customers receiving the wrong product."

“Clearfield has benefitted from having Configure One integrated to Microsoft Dynamics GP for several years now. Because our customer service department uses Configure One as our order entry system, entering orders all day long, this integration is critical for Clearfield’s business.”

"It’s been a very positive experience working with Configure One. Any issues that arose were addressed very quickly, and their support has been phenomenal. We treat the relationship as a partnership and they view it the same way. They always take our feedback very seriously and have incorporated some of …

"There were delays in producing quotes and production drawings could take up to two weeks."

"It used to take between 24 to 48 hours to create a quotation."

“The Staging tables of Configure One provides everything we need to integrate with Infor10 Business (SyteLine) ERP software. The data is easily passed with a SQL SSIS connector, and gives us all the information we need to create custom orders, jobs and items. Everything is available to us from order …

"I immediately saw problems with the way we were selling, Things hadn’t changed since the 1970s, and our competitors described our sales methodology as antiquated."

"With Configure One, our sales people and distributors have the ability to create their own drawings and quotes without reliance on engineering."

"As we sell through a network of dealers, we were looking for a web-based configurator as we wanted all of the information to be available to our distributors and customers. From the beginning, our goal was to integrate the product configurator into our web sites so that any customer or …

"Our previous process was very manual and time consuming, When a dealer requested a quotation, it went to our estimating department. They created the quote and sent it back to the dealer. We would wait for a purchase order then start the cycle of producing a drawing for the project. …

"The quotation process required a lot of knowledge by our sales team, It was hard to tell what size cassette was needed, and this knowledge was gained by trial and error, or by taking the instruments in and out of cassettes to see which ones fit the best."

"To configure a custom product, we would start with a base model, and add a ‘kit’ for different options. We would merge the different ‘kit’ options together and try to create a bill of materials (BOM). We had over 20,000 standard drawings, and that didn’t even begin to cover all …

"After 2001, we needed to get back to basics and start creating demand for our products. We recognized that we had to rebuild our business, and cabinet systems were a strategic part of that. We had a huge catalog with over 10,000 part numbers, and it was very difficult for …

"Our previous tool wasn’t really a configurator, t was a custom-built UNIX application we called an ‘Intelligent Catalog’. The original development was done in India, and we had no way to maintain the content. All changes were programmed in India, resulting in long lead times, and because of the time …

"We needed to improve our customer service, especially our ability to respond back to the customer with information as well as to meet delivery dates, Business was growing and our old homegrown system could not keep pace. We couldn’t schedule effectively, and that was causing us to miss delivery dates …