"I login to CometChat’s dashboard everyday and check insights from the chat support to see how customers use it and how we use it internally. We track when a ticket is closed, and the technician fills out the required field for resolution. We use this data to train the team on resolving common queries."
“CometChat has been an integral part of our platform since the very beginning, allowing us to bring a fully-functional in-app chat solution. If not for CometChat, we would have had to spend more time and effort in integrating less-suited solutions, or create one from scratch.”