40 ClickTale Testimonials

"ClickTale gives us a great way to visualize what we should be testing and then analyze the results of the tests we run."

“At TechStyle, building personal relationships with our customers is our lifeblood and we can only do this by garnering as much insight as possible from the data we collect. There were a number of challenges that we needed to combat, some of which only became evident after consulting the analysis of the data provided by Clicktale. Aside from having a lack of valuable insight into the data we’d collected, we knew that people were dropping off before completing the registration quiz and we wanted to make the checkout experience seamless and easy for our customers.”

"Thanks to Clicktale I can watch my web users, and change the content and the graphics based on their moves."

“By analyzing our website visits with Clicktale, we were able to gain a better perspective on the customer experience and the way in which the website was being used. These insights proved invaluable to enhancing the customer journey and reducing bounce rates.”

“We had some tools in place, prior to bringing in Clicktale. But to a large degree we were driving blind, missing a big piece of the puzzle.”

"Bringing it all together is really where a product like Clicktale becomes so valuable.”

"We use Clicktale to define and prioritize areas of customer experience improvements as well as opportunities to increase revenues…It’s about finding the right session replays to show to the right business owners to drive action, and take opinions and hunches out of the equation."

"Experience is the currency of competition in the next age of enterprise development."

“Our number one focus as a company is to create an extraordinary customer experience, the best ticket-buying experience in Europe. Clicktale has been an essential partner in our success and in maintaining a truly superior customer experience.”

“Clicktale indeed showed us some issues that we were not able to discover with traditional analytics tools.”

“Clicktale provides the evidence for the data. It allows people to visualize the problems that customers are having and that means that we can get to decisions more quickly, because people can see it with their own eyes.”

“We’ve gotten great support from the Clicktale Customer Experience team and web psychologist to really help us understand customer behaviors and motivation. It’s more than just a technical solution. This is a true partnership that gets great results.”

“Clicktale gives us a holistic view of the customer across devices, on desktop, mobile and tablets, in a way that we’ve never had before. Its allows us to see pain points our customers go through and gives us an empathetic view of their experiences.”

"The unique value ClickTale adds is the ability to show why. ClickTale explains the reasons behind the Adobe Analytics statistics."

“My team’s mission is to undertake the projects of Sony Communications Network using a web driven approach, for user acquisition, and to increase customer satisfaction.”