“Customers can contact us via email, phone, WhatsApp, and social media. For an agent, daily work involves handling different customer inquiries across these channels, but also managing specific tasks not directly related to a customer request.”

“When COVID occurred, we had limited [video] devices whatsoever in play. We often had to drive 30 minutes to attend meetings, which wasn’t very nice during the pandemic. We knew right away we needed a solution.”

"Today, more than 11,500 of our learners and teachers are using Webex Teams spaces inside of D2L Brightspace to teach, learn, and stay connected. With video, messaging, and file sharing, this new dimension of collaboration in our LMS has made our Institute’s move online much easier because it’s all in …

“We’ve always had a hybrid work strategy. I’ve been working at Broadridge since 2012, and even back then we had Cisco Instant Connect, and people could work from home one day a week.”

"I’ve been impressed by the executive team at Cisco, As advisors and partners, they have invested time and resources into educating us on the opportunities we have. I see Cisco as a key part of our next phase of growth."

“We work primarily with large and small landlords across the U.K. Our core client base is within the non-profit, social housing space, but we also work with large landlords in the public sector.”

“It wasn't the case that we had to rush and sign up for a video conferencing service. That was already in place, albeit through an on-premise system. The cloud enabled us to access extra features and deliver them much faster.”

“That’s why we want to equip all meeting rooms with the best available products.”

“Having Cisco as a partner was huge. It’s a simple enough system that I could train staff and set procedures overnight. It’s my personal opinion that the key differentiator was that we could quickly go remote using Webex by Cisco.”

"I honestly didn't expect it to be so easy. It's so natural for me to just use my phone, dial from the Webex App, and contact customers without worrying about my personal number ringing off the hook or if the call will go through."

“Even when we pivoted to Microsoft 365 and Teams was still an option, we opted to stick with Webex because of its native integration with the telephony system and the inherent advantages you get there.”

“In a space with offices, we have multiple different tiny spaces, where we can hold different types of meetings with people who are at home, with people who are here. The teams can continue business as usual, regardless of where they are physically.”

“Artificial intelligence is behind many of the improvements that Cisco puts in our hands. Something that can be seamless for us, like not having noise in a video conference, behind the scenes is a very complex engineering task to implement noise filters that filter outside voices from the conversation, general …

“The Cisco Spaces solutions combine data from different sources. We can use the information provided to us by the Meraki antennas. We can use information from the videoconferencing cameras that helps us identify the number of people in the room, or even the sensors in the panel itself on the …

“We know everything is moving to the cloud. And we wanted to ensure that whatever solution we chose wouldn’t be antiquated as soon as we rolled it out.”