292 Webex by Cisco Testimonials

“At the heart of our decision to move from an on-premises solution to a cloud-based system was our desire to meet the evolving needs of our members while positioning our credit union for future growth. One of our main goals for improvement was to efficiently leverage data and insights throughout the member journey. That would help us personalize our service to ensure every member’s interaction feels relevant and tailored.”

"It works! I use Webex all day, every day and I don't have to worry about it. It works on all devices and from wherever I am. The video capabilities help me feel closer to my customers and partners."

“People don’t have to be necessarily taking notes on who’s joined a meeting, who said what, when, where that can all be done for us in the background.”

“We decided to find a technology that could allow the elderly to feel as if they were actually talking to their children and grandchildren in person.”

“It’s crucial that Webex devices are easy to use because we’re addressing people who aren’t used to technology. They don’t have the digital skills we take for granted.”

“The primary role of the contact center at Springfield Clinic is to facilitate patient access and deliver a patient-first experience. It manages incoming calls, assists patients at the initial point of contact, coordinates communication across various departments, and ensures a smooth interaction with our clinical care teams.”

“We really needed flexibility. We were very limited with our on-premises setup and needed the ability to adapt to our patient needs. We have multiple call centers, and we wanted to easily scale agents when we needed them to cover different offices.”

“I am a firm supporter of human contact, it is crucial, but where human contact does not reach, technology has to make up for it and the technology that we offer in meeting rooms right now can make up for the lack of that human contact. They also make us more resilient with the environment, we reduce travel, we reduce the carbon footprint and that is very important for a company like Iberdrola.”

“By bringing the Webex client on top of telephony that just works, we can bring to life solutions for businesses of all sizes.”

“With the introduction of Webex into our portfolio for both partners and customers, we are providing the choice of tooling that’s right for their business to thrive in today’s dynamic world.”

"Our partnership with Webex has transformed our organization as well as the sport of golf. We’ve proven, together, what’s possible when innovation meets a joint purpose. The Webex Players Series proves that we can inspire golf to be a truly inclusive sport, and we’re excited to continue down that path."

“Customers can contact us via email, phone, WhatsApp, and social media. For an agent, daily work involves handling different customer inquiries across these channels, but also managing specific tasks not directly related to a customer request.”

“We believe Webex Contact Center gives us better access and more innovation around AI tools and features. We believe it’s simpler to use, not only for our administrators but also for our agents and supervisors. It provides a better interface in a single pane of glass so that all the information they need is contained within one browser.”

“We have to answer 90% of calls within 20 seconds and 99.9% of calls within 120 seconds. Meeting those KPIs is critical.”

“The major factors were call delivery latency and poor quality, which would negatively impact our KPIs. We didn’t have those issues with Webex Calling at all. It’s a better experience for the contact center and the traffic control room.”