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Cherwell Software

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Read 63 Cherwell Software reviews and testimonials from customers, explore 40 case studies and customer success stories, and watch 23 customer videos to see why companies chose Cherwell Software as their IT Service Management Software

Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell Software empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise.

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  • 63 Testimonials View
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  • 23 Customer Videos View
Customer Rating Review Score based on 3623 reference ratings
4.7/5.0 (3623)

63Testimonials

  • "I like that CSM is not a screen full of boxes; it’s workflow-based. Because it is so easy to configure, I’ve been able to make it do everything our business …

    Stephanie Hunt Director of IT Support

  • “When it comes to Cherwell as an IT solution, it fit our university best. There are very big solutions, there are small software tools. Cherwell fit a niche for us …

    Deborah Saks Director of Service Management and Campus Technology

  • “Where Cherwell really hits the mark is with empathy. They understood what we needed to happen, as well as our challenges. They helped us with our roadmap to make our …

    Janine Jacobs Director Informatics Education and User Services
62 more testimonials currently locked

40 Case Studies

  • State of Oklahoma - Customer Case Study

    Shannon Singleton Technical Support Services Manager

  • Global restaurant chain shifts from email-based support to ITIL-based service management—in just …

    Rhonda Brande Senior Manager IT Service

  • CUNA Mutual Group - Customer Case Study

    Elliott Peach Service Management Engineer
39 more case studies currently locked

23 Customer Videos

  • Transforming Healthcare IT with Seattle Cancer Care Alliance
    Play Video
    Diane Burton IT Client Services Manager
  • Baldwin Wallace University’s Mission is ‘students first,’ & Cherwell ITSM enables that
    Play Video
    Stephen Coyne Application Developer
  • Francotyp-Postalia - Customer Success Story (Enno Bischoff - Senior Manager IT Systems)
    Play Video
    Enno Bischoff Senior Manager IT Systems
22 more videos currently locked

Additional Cherwell Software Information & Resources

Read Cherwell Software Reviews, Testimonials & Customer References from 63 real Cherwell Software customers.

Browse Cherwell Software Case Studies, Customer Success Stories, & Customer References from 40 businesses that use Cherwell Software.

Watch Cherwell Software Customer Videos to learn why 23 businesses chose Cherwell Software.

FeaturedCustomers has 1,911,838+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.