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Cherwell Software

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Read 63 Cherwell Software reviews and testimonials from customers, explore 40 case studies and customer success stories, and watch 23 customer videos to see why companies chose Cherwell Software as their IT Service Management Software

Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell Software empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise.

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  • 63 Testimonials View
  • 40 Case Studies View
  • 23 Customer Videos View
Customer Rating Review Score based on 3528 reference ratings
4.7/5.0 (3528)

63Testimonials

  • "Cherwell was intuitive enough that we didn’t need a high-level skill set to do the configuration. I can walk back to one of my Cherwell admins and say ‘We need …

    Fonda Logston Information Services Enterprise Programs Director

  • "We liked CSM’s concurrent licensing model, affordable pricing, and self-service portal capabilities. The codeless platform allows the service desk to build everything we need to do our jobs without expert …

    Joshua Tooley Associate Director of IT Support

  • "Because Cherwell’s architecture makes integration with our existing systems seamless, MySupport can streamline cross-departmental processes in ways that were previously not possible."

    Marsha Nicholson Assistant Director of Technology
62 more testimonials currently locked

40 Case Studies

  • Holy Trinity Brompton - Customer Case Study

    Matthew Simms IT Service Desk Manager

  • Leveraging the flexibility of Cherwell and AWS, university customizes ITSM solution to …

    Pulin Bhatt Director of Client Services

  • Streit Service and Solution - Customer Case Study

    Frances Gutmann Service Leader
39 more case studies currently locked

23 Customer Videos

  • University of Colorado Colorado Springs - Customer Success Story (Pam Shockley-Zalabak - Chancellor)
    Play Video
    Pam Shockley-Zalabak Chancellor
  • MSTS - Customer Success Story (Luis Miranda - IT Service Manager)
    Play Video
    Luis Miranda IT Service Manager
  • Framingham State University - Customer Success Story (Deborah Saks - Director of Service Management and Campus Technology)
    Play Video
    Deborah Saks Director of Service Management and Campus Technology
22 more videos currently locked

Additional Cherwell Software Information & Resources

Read Cherwell Software Reviews, Testimonials & Customer References from 63 real Cherwell Software customers.

Browse Cherwell Software Case Studies, Customer Success Stories, & Customer References from 40 businesses that use Cherwell Software.

Watch Cherwell Software Customer Videos to learn why 23 businesses chose Cherwell Software.

FeaturedCustomers has 1,895,945+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.