"Those meetings are not always pleasant, but they do help find holes in claims processes. We now can pull great data to go back to payers and explain what’s going on. When a payer raises an issue, we can quickly check our records. “One payer asked us to verify how long it was taking us to submit claims. Using Acuity, we had that information right at hand."
“We're always looking to save the institution money, be more effeicient, bring our accounts recievable days down, and to use technology to make those things happen.”
“We’re out there taking these leaps, and we’re far ahead of the curve in getting where healthcare needs to go. RelayHealth is likewise trying to stay ahead of things. It’s a strong partnership and we’re both benefiting.”
“Anytime you fundamentally change your billing operations, there is trepidation. We were able to retain control of our destiny while enjoying financial improvements virtually across the board. The results far exceeded our expectations.”
“Working together with the Change Healthcare coding and compliance task force has enabled us to create a truly collaborative model. It will help us reduce and mitigate risk while ensuring the ongoing financial success of our practices.”
“The Change Healthcare staff is part of our family. We treat them like employees because they interact daily with team members in financial counseling, patient access, and case management.”
“Change Healthcare played a pivotal role [in the system change] by participating in workflow and build discussions as an extension of our team.”
"Registration’s due diligence identifies any error or potential issue with a bill so that we can fix it before it gets to the claims system, Our goal is to not have the billers look at the claim at all.”
“We have been extremely happy. Not only have the services been comprehensive and top-notch, but their people have been engaged and committed to our success from the start. They’ve exceeded our expectations in all respects, and we’re looking forward to a long and continuing relationship with them.”
“I feel I can turn to Change Healthcare with just about any problem and know that they’ll quickly come up with a solution. We feel fortunate to have them as partners. In fact, I wouldn’t want to be in this business without them.”
“They’ve been extremely responsive to just about everything we’ve asked of them. Combine that with the excellent job they do, both with billing and A/R management, and it’s definitely a partnership we’ve grown to depend on."
“Change Healthcare brought a vast amount of expertise to the table that helped in the planning and implementation process.”
“We are now able to process claims daily and obtain faster reimbursement, and claim denials are less than two percent. We can also provide our clients web-based access to all their data while still complying with HIPAA.”
“We wouldn’t have been as successful if we hadn’t transitioned the legacy A/R with Change Healthcare.”
"I enjoy being able to continue to serve with Change Healthcare. The Veterans of Change BRG gives me the opportunity to continue to support veterans and veterans related issues."
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