97 Change Healthcare Testimonials

“I think the Change Healthcare team has been spectacular. We’ve changed our system from top to bottom, and they’ve been with us each step of the way.”

"The staff is excited because of the data that comes back from payers. They have been eager to get better, more current information to help them do their jobs more efficiently Some were not comfortable with the change, but they react in a positive way when the training message is delivered the right way. It starts with the demo. You get positive feedback as you go through the implementation process, then again when you train users. RelayHealth trained our trainers, and then we started rolling it out to different areas. Written documentation is provided so users can go back to it later, and we also post documentation on a Sharepoint site.”

“We’ve seen a cultural change across LGH. We are able to forecast consistently, which helps us make decisions more confidently."

“The purchase of that software was minimal compared with the $3.1 million we were losing.”

“Being able to carve up the work so there’s accountability and a better level of attention to high clinical priority cases gives us a powerful one-two punch.”

“Change Healthcare has done an excellent job for us. They’ve helped us increase our reimbursement during a time when many labs are seeing their revenues decline. Our client manager works aggressively and diligently to meet our needs. I truly can’t say enough about how benefi cial this relationship has been for Meridian.”

"Our molecular diagnostic test volume continues to climb each month, and we know the 75%-plus decrease in time spent managing MDx prior authorizations that we’ve already seen with the DEX Diagnostics Exchange is just the beginning.”

“Eighty percent of the providers that received VCCs continue to accept them, and of the 20% that opted out, 19% moved to EFT; only 1% refused to do anything electronically. So that’s a huge win in helping us drive paper suppression.”

“We can breathe a sigh of relief now that we are on the Change Healthcare platform.”

“The daily challenge to optimize flow for today’s situation keeps continuous downward pressure on our length of stay.”

“There’s a huge bonus to having the hemo and reporting system as a singleplatform offering. If you ever do reporting after the case or another provider wants to look at it, having everything in the same system is an extremely important piece of the puzzle for the care team.”

“The entire care team can immediately view the procedure notes and the providers’ preliminary reports within our Epic EMR. Our experience with Change Healthcare has been exceptional. They’ve partnered with us to create an excellent system.”

“Having separate, third-party consultants—other than the vendor you’re contracted with—gives you an independent, consistent source of truth.”

“We’ve participated in previous paper surveys, but they haven’t been user friendly for the patient. Change Healthcare provided a fully turn-key process that is very easy to administer.”

“Anytime you fundamentally change your billing operations, there is trepidation. We were able to retain control of our destiny while enjoying financial improvements virtually across the board. The results far exceeded our expectations.”