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CFI Group Case Studies

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    Broadly helps small, local businesses strengthen their online reputations, attract leads, and foster loyal customer relationships. We offer an easy-to-use, end-to-end customer engagement solution from Inbox and Web Chat to Payments and Reviews. With streamlined communication and automated review requests, we make it easy for prospective customers to find you, work with you, and rave about you. Broadly powers 5-star customer interactions so you can build your legacy.

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    Customerville is the unique Voice of the Customer platform that excites customers to share feedback and inspires employees to deliver great service. Stunning visuals, compelling storylines and smart facts — all blended together to create terrific customer experience. Customerville're purpose built for rich feedback across complex organizations. Customerville helps some of the most recognizable brands in the world to get great customer feedback.

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    TalkToTheManager launched in 2012 as a service to help business owners, and they're proud that they've grown to serve so many great customers all over the US and Canada. TalkToTheManager allows business owners to get anonymous comments from customers by text message (with the ability to respond) in order to address issues, make service and facility adjustments, and improve service before a bad experience becomes a bad review.

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