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CFI Group Case Studies

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  • Reference Rating
    4.7 / 5.0
    Customer References10 total
    About

    Binary Fountain is the leading provider of patient feedback management solutions designed specifically for healthcare in a single cloud based platform. Its patient experience platform is built on a proprietary healthcare centric Natural Language Processing (NLP) engine that mines patient feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve patient satisfaction and loyalty, increase engagement and drive sustainable bottom line results. Leading organizations, large and small, rely on Binary Fountain to understand the patient experience, drive comprehensive operational intelligence throughout the organization, and engage patients with innovative transparency and reputation management solutions.

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    4.7 / 5.0
    Customer References11 total
    About

    Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.

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  • Reference Rating
    4.7 / 5.0
    Customer References12 total
    About

    TalkToTheManager launched in 2012 as a service to help business owners, and they're proud that they've grown to serve so many great customers all over the US and Canada. TalkToTheManager allows business owners to get anonymous comments from customers by text message (with the ability to respond) in order to address issues, make service and facility adjustments, and improve service before a bad experience becomes a bad review.

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