"Over the course of a month, we started seeing a reduction in work effort. Now every time a 835 posts, everyone feels more confident that the system is posting accurately."

"I did not realize the patient had a prior issue with narcotics. The system picked up on a drug screen from many years back. I went back and opened a conversation with the woman, letting her know the system indicated she'd had a positive opioid screen in the past. She …

“Cerner’s Millennium® EHR supported our goal of providing integrated high-quality health care services to our patients.”

"Some of these specimens are just small pieces of tissues in a jar, so you cannot distinguish one from the other. Nobody wants to have somebody else’s tissue mixed up with theirs, especially if it is a serious disease or tumor."

"If we need to find a specimen, we can just look in the computer essentially and see the last place that label was scanned. You can also track volumes and productivity easily and identify any opportunities for improving the workflow."

"With RFID, there’s a little chip inside of the label, which is put on at the patient’s bedside when the specimen is collected. It tracks from the department, through the hallways, right down to the laboratory – which greatly reduces the chance of that specimen getting lost or misplaced in …

"Before switching to the Upgrade Center, the IT analysts were responsible for testing pretty much everything. It was difficult because we didn’t know all of the workflows."

"Even with the early versions of the software we had very few problems, and we were able to create shortcuts for our users and reduce the number of clicks needed for basic functionality."

"For me, it’s very valuable in ascertaining where my health is, and what I need to do in future discussion with my doctor. When it comes to medical stuff, I would just as soon not be surprised if I can help it."

"It has made the continuity of care seamless. All access to care improved."

"The patients love not giving their registration information 15 times over."

"He hasn’t complained since."

"Data collection is easier since all the information is in one system."

"They are the people resource augmentation to our revenue cycle solution."

"Excellence is never achieved by accident. We have been deliberate in our improvement efforts for more than 10 years, and are proud that the results of our efforts benefit our patients and the community. We also want to assure our community that the journey will continue."