“By making clinic notes available to patients through our secure, online portal, patients can play a more active and informed role in their health care.”
"eSignature gives our patients the ability to sign their forms in an electronic format on an iPad. It presents the forms that are applicable to them, and then they sign electronically. It eliminates the need to hand them a piece of paper that we have to scan into the system and then destroy, so there's a savings for us as well."
"Our network engineers have standardized equipment throughout this system so that they have better monitoring tools and we have fewer opportunities for failure. They recognize problems before they become a severe and impactful problem for our end users."
"Some of these specimens are just small pieces of tissues in a jar, so you cannot distinguish one from the other. Nobody wants to have somebody else’s tissue mixed up with theirs, especially if it is a serious disease or tumor."
"If we need to find a specimen, we can just look in the computer essentially and see the last place that label was scanned. You can also track volumes and productivity easily and identify any opportunities for improving the workflow."
"With RFID, there’s a little chip inside of the label, which is put on at the patient’s bedside when the specimen is collected. It tracks from the department, through the hallways, right down to the laboratory – which greatly reduces the chance of that specimen getting lost or misplaced in route."
"Before switching to the Upgrade Center, the IT analysts were responsible for testing pretty much everything. It was difficult because we didn’t know all of the workflows."
"Even with the early versions of the software we had very few problems, and we were able to create shortcuts for our users and reduce the number of clicks needed for basic functionality."
"For me, it’s very valuable in ascertaining where my health is, and what I need to do in future discussion with my doctor. When it comes to medical stuff, I would just as soon not be surprised if I can help it."
"It has made the continuity of care seamless. All access to care improved."
"The patients love not giving their registration information 15 times over."
"He hasn’t complained since."
"Data collection is easier since all the information is in one system."
"They are the people resource augmentation to our revenue cycle solution."
"Excellence is never achieved by accident. We have been deliberate in our improvement efforts for more than 10 years, and are proud that the results of our efforts benefit our patients and the community. We also want to assure our community that the journey will continue."