"In the first implementation, we recorded almost 300 lessons learned, three digits. By the end, we reduced the lessons learned to one digit, and this is due to communicating the lessons learned with every health center that was scheduled to go live."

"I can quickly assess why the patient came, what happened to them during the hospitalization, what they were diagnosed with, and then the discharge medications and the plan of action upon discharge."

"I did not realize the patient had a prior issue with narcotics. The system picked up on a drug screen from many years back. I went back and opened a conversation with the woman, letting her know the system indicated she'd had a positive opioid screen in the past. She …

“By making clinic notes available to patients through our secure, online portal, patients can play a more active and informed role in their health care.”

“Receiving this award validates our emphasis on using and developing information technology solutions to maximize patient care.”

“Our IT partner, Cerner ITWorks, is completely integrated with our staff and that close collaboration is key to our ability to leverage IT when it comes to patient care."

“Cerner is on the front lines of population health worldwide and we are proud to lead in the Middle East.”

“We use our management process to roll out the patient portal and push it forward.”

“Patients are much more engaged because they see their conversation as part of the record now.”

“I’m confident the product Cerner has now has a solid foundation. And I’m confident we can have good discussions with Cerner as we look to the future of GRAChIE.”

“Cerner Patient Accounting talks to the physicians and the nurses, telling them that they missed this charge. They learn very quickly to document it right the first time."

“They are more receptive in a familiar setting, even if you’re educating them over the phone.”

“But when you think about frequent unnecessary ED visits, it’s about patients who don’t need those services but are utilizing them – oftentimes at a cost to the hospital.”

“Cerner looks at the entire piece. And that’s what their distinguishing difference is. They’re not looking at the front, middle, or back end – they’re looking at the entire cycle and that’s why I think we’ve been so successful so quickly.”

“Having a system that brings clinical and financial information together combined with leadership, staff accountability and ownership has allowed us to take another leap forward.”