“You’ve got to be easy to do business with, Since the pandemic, that has meant introducing thoughtful new services at Hyundai of Greer, such as valet vehicle pick-up and delivery. Their previous payment solution, however, couldn’t keep up with their new offerings; it was unable to accommodate consumers wanting to pay by text or online in advance. The only way was to take customer data verbally over the phone, but that’s not the most secure.”
"Customers enjoy how convenient and easy Salty is. They’re happy we have a solution to insure their vehicles, and they pass along referrals because of it.”
“One of the best things about CDK Service is the reporting tool. I need data to achieve our goals. It helps us retain customers and that’s our primary focus. I’m all about efficiency and innovation. With CDK Service, there’s one platform with multiple tools — like CDK Inspection and CDK Lane — and one contact for support. That’s a big advantage for us. With 180,000 square feet of space, we have a lot of room for growth.”
“In one month of the program, we were able to move 30 of the 31 targeted Silverado trucks in inventory.”
“With help from CDK, we’ve been able to really manage our spend in a smart way.”
“Department Managers and General Managers used to be dependent upon calling others to get answers to their expense-related questions. Now they can know in an instant where things stand. They have knowledge. And knowledge is power.”
"Our new website lets my brand stand out and enables me to tell the brand story. Our site is no longer cookie-cutter. We stand out from the rest and are able to merge our OEM brand perfectly with our Kocourek brand."
"We look to CDK Global as our strategic partner and they really are an enabler of our success. Within two minutes, I can make a call for service or support and they take care of me."
"CDK has truly been our partner in developing and rolling out a website that we believe provides us a seamless customer experience."
"CDK Global has played a huge role in moving us forward. We need the technology to do the business that we do."
“There are no manual adjustments needed in accounting. No back-and-forth between departments. Plus I have complete visibility — which means I have complete control And that means we’re more profitable.”
"Each and every KPI increased. We’ve become more profitable, and our Customer Satisfaction Index (CSI) has improved. And so has our ability to drive more volume because we’ve become more efficient."
"If you sit back, everything will pass you by. We plan to be out in front, creating a better experience for the customer."
"I’d say that we’ve noticed a 10 to 15 percent increase in sales since we implemented CDK Inspect, easily."
"CDK provided trainers who were really, really good. They did an excellent job of making our employees and technicians comfortable with the changes that were coming."