532 Capgemini Testimonials

"Because we wanted to renew both our office and our communications infrastructures, we decided to do the two together and migrate our IT services to Capgemini, so that, for less additional cost, we could ensure an improved service. And that is exactly what we got."

"SEB found that customer satisfaction increased from 74% to 81% within a month of implementing the new IBX Purchase-to-Pay.”

“The strong commitment and effort of Capgemini helped us to achieve the common project goals!”

"The success of Check In Scotland really is down to the collaborative effort of all parties and is a great example of what can be achieved when public bodies and industry in Scotland work together with a shared purpose."

"Adoption of the service across Scotland has exceeded expectations and is a testament to the team for their drive and motivation to ensure all user needs were factored into the design of the digital service. It also reinforces the impact of a highly engaged senior leadership team focused on pace, delivery, and quality."

"One thing I appreciate about Capgemini is they were just as eager as we were to look at SCUBI and say: ‘How do we make this more user friendly?’ Technically, it did exactly what it was supposed to do but we wanted to make it work for someone who may not have a computer or has limited education about computers. As a result of this thinking, we got a better SCUBI and a mobile app. Now you can file claims on your cellphone which is important because we have a number of people in rural areas without broadband.”

“The feasibility study we did ahead of modernizing our platform really allowed us to jump start the work because we knew what we wanted ahead of time. We had all of the requirements, use cases, and test scenarios already laid out for our partner.”

“We had to move very, very quickly on multiple fronts. We had the closure of state offices so we had a workforce we needed to work remotely at home. We had to adapt to that both in terms of technology equipment – acquiring laptops, securing VPN access – and getting access rights for staff. And the SCUBI system really facilitated it because we had this modern system in place so we just needed to provide equipment to our employees."

"HEMA and Capgemini worked shoulder to shoulder to take the next step in our omnichannel growth strategy. Capgemini was chosen as our implementation partner based on its strong experience in the retail sector and ability to create an advanced and attractive customer services workflow and workplace for our employees. I am pleased with the overall excellent customer experience capabilities demonstrated through the bid process and the project.”

“We’re just at the beginning of what’s possible in terms of providing added value for our consumers, For example, we’re thinking of using the technology to help eczema sufferers follow the recommended course of treatment and provide them with advice depending on the weather forecast. Or to develop ways to encourage consumers to engage with refills and recycling as a way of incentivizing green behaviors. The possible applications are endless and extremely exciting.”

“The product digital twin creates a new connection, and bridges consumers from the physical to the digital in the matter of a single scan. It opens up a brand-new consumer journey and allows people to access new information like virtual try-ons."

“Capgemini was 100 percent the partner to support our globalization project – it would not have been possible without them. It is important to make sure you select the right implementation partner and that they have the right resources in the right location to deliver.”

"Capgemini’s digital core suite has played a pivotal role in establishing fresh user experiences and the seamless integration of optimized processes within our fundamental core system. This transformation has resulted in quicker response times, real-time validations, and enhanced feedback mechanisms, significantly elevating the overall customer journey. Additionally, we have constructed adaptable business objects and process workflows that can be readily employed across the enterprise.”

“Biomimicry is the key. We have reconstituted an entire ecosystem enabling us to cultivate this blue algae alongside other selected micro-organisms, which, unlike the algae from Lake Oregon, do not release any toxins.”

“It was the first time I took part in an innovation sprint, and in this case it’s a very powerful thing that enabled us to produce a prototype in two weeks, which we were able to have tested by everyday users, and then meet our development roadmap in 90 days. It’s a very powerful methodology!”