"Using QA from bxp has probably driven the fastest performance improvement in learning FEXCO have ever experienced. Productivity has improved through better first call resolution results, agent knowledge has increased, and they have identified clear areas where training material can be improved."
"We find that bxp is easy to use, extremely configurable and highly adaptable. As a result we have rolled out bxp across our organisation. We can flag up the risk and value of each customer we want to approach."
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