“We were concerned about a someone else being able to deliver the same level of service to our team members, but the Businessolver reps really act like an extension of our team. Working together as a team is so important in these types of transitions. You have to be committed …

"I truly appreciate the work that was done. It’s important that we keep our union relations amicable, and it is equally important that we show our customers that we can execute!”

“Without the Businessolver involvement to allow us to offer a wide variety of benefits, we couldn’t meet everyone’s expectations. It allows us to offer so many more diverse benefits that we otherwise wouldn’t be able to if we were doing it all on our own.”

“The Businessolver team has a can-do mindset for solving problems. They provide the solution they promise, stand behind it, and get it right the first time.”

“What they showed us during the system demo was exactly what we got. That’s not always the case, so when you see that it gives you a lot of confidence.”

“What sets Businessolver apart is it’s the whole package – technology, service, communication, compliance. It’s what’s needed in benefits administration.”

“The [Benefitsolver] system makes it easy to give everything the same look and feel on the portal – plus we can use Service Center data to influence how we update the information featured there.”

“Typically, throughout the school year I processed changes, enrollments, and terms once a week and I had to process changes in up to six different databases for each employee. The Businessolver system has cut this time in half.”

“As an administrator, I get the support that I need. I’m not routed to a call center where I wait on the line for two hours. I don’t have to file an issue online and wait days or weeks for a reply. People are there with me and for me. …

“I’ve been in benefits for 40 years, and I’ve never seen anything like Businessolver – in technology, problem solving capability, as well as corporate character.”

“Without a doubt, partnering with Businessolver has been one of our best decisions."

“The Layout Manager tool has given us the ability to create that one-stop Benefits place for our employees.”

“All of these changes were within such a short-time, but it was a huge win. Businessolver delivered. We could not have done it without them. Businessolver’s technology played a big role in the success of our Open Enrollment. It’s how benefits should be.”

“Like many challenges in HR, it takes time for the root of a problem to become clear. As patterns began to emerge, we identified several opportunities for improvements, many of which could be chalked up to gaps in communication.”

“I’ve only had to listen to recorded calls once or twice, because I’m able to see all the information I need in the case itself. That has proven to be extremely helpful in determining the accuracy of what an employee is communicating or if information may have been relayed differently …