Cassidi did a great job of responding to our help ticket with quick and informative e-mails, when we spoke on the problem Cassidi was patient, helpful and knowledgeable. This particular instance was more on the Sage side and I was in contact with Jeff at Sage who did a great job as well. I like how Cassidi kept on the topic until it was resolved even after it went into Jeff’s hands at Sage. Cynthia helped us over the phone after a couple of e-mails to search out some additional information. When we did speak with Cynthia on the phone we had three people listening in and working on different aspects of the call, we were getting additional information or testing commands with Cynthia’s direction. The whole process went quickly, and without a problem. We enjoyed how Cynthia was patient and knowledgeable on the topics along with providing some additional options for us to try. Both times we interacted with the Support services team we received quality service and resolution. We enjoyed the experience and are glad to know we have this level of quality for us to use. Thank you.