“To see continued improvements year on year since we have worked with Capita is really pleasing. These are the best ever processing rates for benefits which gives us the confidence we are serving those most vulnerable in our borough in the most efficient way, to best avoid any associated homelessness …

“Capita has been very responsive to our needs over past few months, in particular with publishing multiple versions of our Covid-19 Symptom Checker, which has been updated 32 times in two months and is used across different channels. In a rapidly changing environment, their support has helped us ensure our …