“When our customers need us, it’s important that we are there for them. It is a win-win situation when we leverage artificial intelligence in the form of both internal and external chatbot support. Customers get fast, consistent answers, regardless of when they need them, and our internal virtual agent also …

“Our lienholders have benefitted tremendously, as the virtual agent quickly and easily responds to their most common inquiries VIN lookup and policy status confirmations. This engagement has opened up a way to consistently build goodwill with customers now that they receive these instant responses in real-time.”