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“We were very impressed with the results. If we were getting this kind of resolution rate with just one month of using boost.ai, then I’m confident we can push it more and achieve 95% in the near future.”
“The challenge for us has been that we had to use part-time temporary workers to handle the enormous amount of incoming chat traffic."
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
NoForm AI is an AI-powered sales assistant for websites that engages, qualifies, and converts leads — 24/7. Their intelligent chatbot replaces traditional forms with real-time conversations that boost engagement, capture high-intent leads, and drive better conversion rates.
Twixor helps brands to deliver end-to-end customer fulfillment across marketing, transaction, support operations, and augment customer experience across all customer journeys. Twixor’s AI-enabled conversational Digital Assistant offers a dynamic cloud-based Customer Experience platform. Their platform is equipped with an omnichannel journey builder, dynamic rich cards, an NLP-powered Digital Assistant, campaign manager, and comprehensive features to make the customer conversation more engaging and reap maximum business benefits
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