“The hypothesis is that we can convert new trials more effectively, by sending a personalized video to them within 24 hours of starting a trial. I tested this hypothesis out by sending personalized welcome videos to 50% of an audience over the course of a couple of weeks. We concluded …

"I use testimonials to get member feedback - both video and text - and to display all this goodness publicly on my website. Impact wise, I find it's just a much easier way to collect feedback and make it public. It's easy to manage, easy to share, and it's easy …

"My customers are much more likely to reach out and contact me after a personal video. Once that relationship has been created, it’s much easier to stay connected moving forward."

“Since adding Bonjoro, 75% of my customers have replied with an email saying how surprised and delighted they were to receive my video and 50% actually found my social accounts on their own.”

"Building a relationship is nothing less than a prerequisite to growth."

“The responses, without a doubt! When you see how much people appreciate the personal touch and how excited they get, it makes it worthwhile.”

"My refund requests went from 3.2% to 1.7% after I started sending onboarding Bonjoros."

"I sent a thank-you Bonjoro to a donor, and overnight she donated another $3000!"

"We set out to connect with our customers and help them understand we are real people behind the scenes working hard to provide them with the best soap for their skin. Bonjoro has helped us to achieve that and more. Our customers are not just patrons - they're a part …

“You have to see the responses I get. It creates an amazing amount of goodwill.”

“The biggest benefit is not just the cut through, but ultimately it’s giving you a new way to communicate with clients.”

"We have a full-time Director of Member Experience and two community managers who cheer members on and direct them to the right content. We also gather info when they join about their other social media platforms and follow them there."

"The personal touch brings a huge edge vs. the competition, and means my agency can close more sales."

“We are loving it and so do our customers! Thank you for making it so we can build a relationship right off the bat!”

“So customers that watched a Bonjoro placed an average of 1.41 orders. Compared to the rest of our customers place an average of 1.15 orders. So that's a 20% increase in the amount of orders a customer places!"