"We need her to find exactly what she wants in the time that she is engaging on our site, so we looked again at mobile and how we could continue to enhance that discovery experience."

"One of the reasons we chose Bloomreach Engagement is the flexibility and the amount of custom use cases that were available to us. We’re able to much better segment and target new and active customers, and we’ve seen much better results with email metrics."

"Our reengagement journey used to speak broadly to customers, without taking their unique needs into account. Now we can personalize them, reaching every single person on the right channel with the right message. It’s completely revamped our reengagement journey, and we’re excited to continue testing and improving this campaign."

"Bloomreach is the perfect blend of art and commerce. It enables us to set rules to influence machine learning to drive key trends and metrics like margin, Average Order Value, and conversion rate."

"A/B testing has been paramount in helping us understand our customer behavior within categories and has gone on to shape our visual merchandising strategy and approach to product presentation when we launch new collections."

"After an easy implementation with Bloomreach, we’ve been able to really focus our loyalty and retention efforts and revamp our loyalty program. Now we can offer loyalty benefits based on each customer’s interests, and we’ve seen really great results."

"We have observed a positive impact on customer retention. The convenience of receiving reservation confirmations and reminders directly through WhatsApp is great for our customers as we can meet them on a channel that they are already on."

"We love the new site - it's fast and responsive. But we're most proud of what you don't see: the amazing Bloomreach Experience backend, and the increased efficiency and security it's brought us."

"We wanted to start working in a much more data-driven way with our customer communications and marketing. Once we started looking for a platform that could help with this, we found that Bloomreach could cover our needs. It is a very versatile platform that is providing us with a lot …

"Bloomreach has made customer data more accessible to our entire team, enabling MandM to deliver relevant, timely messaging across varying touchpoints. It’s woven all our marketing efforts together, giving us a unified place to build recommendations and segmentations that multiple teams can use to create personalized customer journeys."

"It’s super important to show the right products to the customer at the right time and in the place they’re looking for them."

"Migrating from our previous CRM system to Bloomreach was a significant undertaking, but the support from both Voxwise and Bloomreach made all the difference. Their collaborative approach, flexibility, and commitment — especially given the tight timeframe and shifting requirements — helped ensure a smooth and successful transition. It was a …

“The integration process with Bloomreach and Shopify was incredibly straightforward. The Shopify plugin was practically plug-and-play, taking only a couple of days. Even with the added complexity of switching web agencies at the time, getting the Bloomreach cookie installed on our site was seamless.”

"With Bloomreach, we can trust our data quality and confidently use it to fuel campaigns throughout our strategy. Whether it's display ads or SMS campaigns, our customer segments are always up to date and our campaigns are always relevant."

”BloomReach understood our business, understood the complexity of products that we sell. It made it easy for us to decide."