186 Bloomreach Testimonials

"When we first demoed Bloomreach Engagement, our tech team, data team, and our marketing team were all really excited by the platform’s capabilities. It was very clear to us how easy the platform is to use and how we could leverage its features to achieve the goals of all of our stakeholders."

"We wanted to scale up our digital marketing efforts and build a more complete picture of our customers. When we found Bloomreach Engagement, we knew it would be a high-powered solution from a value-driven company."

"Thanks to this solution, we have significantly reduced the load on our customer service office in terms of the number of email and telephone inquiries regarding product availability dates. At the same time, our customers received clear communication informing them about the possibility of purchasing their dream KitchenAid products."

"Since 2020, we have changed our approach in communicating with our clients. Due to the fact that the Wojas brand has a wide range of customers, we wanted to adapt our website and promotion of individual product groups to their individual preferences as much as possible. Thanks to Bloomreach and Vecton, we now offer customers individually tailored products, and the customer experience on our website is similar to that which customers value in our physical stores."

"Our reengagement journey used to speak broadly to customers, without taking their unique needs into account. Now we can personalize them, reaching every single person on the right channel with the right message. It’s completely revamped our reengagement journey, and we’re excited to continue testing and improving this campaign."

"From the beginning, Bloomreach Engagement helped us better streamline our processes and keep unnecessary labor to a minimum. It also allowed our marketing and merchandising departments to work free of any bottlenecks that may have disrupted campaigns in the past."

"While partnering with Bloomreach and Voxwise, we experienced a transformative journey in personalizing the customer experience. Through their innovative solutions, we have been able to elevate our weekly campaigns to new heights, leading to growth in our conversion rate. Together with Voxwise’s expertise in intelligent personalization, Bloomreach Engagement has enabled us to deliver tailored experiences that resonate with our customers on a deeper level."

"A lot of customers said 'Thank you for fixing search!' I think it's really important that you can still tie it back to that customer experience."

"We want to cater to a lot of different styles and doing that is a lot harder than it sounds. You know, you obviously want to personalize, you want to find that complementary product that people will get excited about. That way, for every customer, Living Spaces is the perfect shopping destination for them."

“The hardest part was actually getting the two teams — the ones managing e-shop and retail stores — to work together.”

"With Affinity, we can go from campaign idea to launch in under 15 minutes. That speed makes a real difference in our competitive market, where every minute our campaigns wait is a big deal. Now, I don’t have to wait around — I can plug a campaign concept into Affinity and just go, which saves a ton of valuable time."

"Our goal was to offer a robust search engine that delivers our customers refined and more precise results, allowing her to shop more efficiently."

"There’s a huge opportunity to drive major growth through an omnichannel change program underpinned by Bloomreach and BigCommerce."

"When you operate multiple brands across multiple markets, the ability to streamline a process through one product really does make our lives easier. Gone are the days where we had to create each campaign from scratch! As a result, our team is happier and more efficient."

"The advanced features of Bloomreach have proven extremely valuable. It allowed us to build a comprehensive view of clients and prospects, gain deeper insights, and create better customer segments. We can now personalize client interactions throughout the sales funnel and across all our channels, which has been huge for us."