"We wanted to scale up our digital marketing efforts and build a more complete picture of our customers. When we found Bloomreach Engagement, we knew it would be a high-powered solution from a value-driven company."

"We saw a huge impact. brSM is a huge value add to the overall shopping experience."

"We knew that our customer journeys needed to be fueled by relevant customer data, which is why we chose Bloomreach Engagement. It has all the tools we need to glean valuable insights into our audience and employ them in meaningful ways."

"Bloomreach gave us a granular view of our data, which allows us to become more personalized, relevant, and ultimately get the right message in front of the right customer at the right time. It’s like we were living in a 2D world, and now we have this extra dimension of …

"Thanks to this solution, we have significantly reduced the load on our customer service office in terms of the number of email and telephone inquiries regarding product availability dates. At the same time, our customers received clear communication informing them about the possibility of purchasing their dream KitchenAid products."

"We wanted to start working in a much more data-driven way with our customer communications and marketing. Once we started looking for a platform that could help with this, we found that Bloomreach could cover our needs. It is a very versatile platform that is providing us with a lot …

"After an easy implementation with Bloomreach, we’ve been able to really focus our loyalty and retention efforts and revamp our loyalty program. Now we can offer loyalty benefits based on each customer’s interests, and we’ve seen really great results."

"Having Loomi AI create the campaigns for us is great because it’s an AI tool that can find the right people and build the segments better than a human would have."

"It is important for us to use our customer data in a meaningful way. That’s a huge focus for us. Bloomreach Engagement helps us to increase our customer lifetime value and use our data to deliver personalized experiences across various channels."

"Gaining deeper insights into the factors driving our custom loyalty was vital for our marketing strategy. With Bloomreach, we can get the insights we need and use them to fuel campaigns that make a real impact."

"Looking from a technical viewpoint on different systems, we came pretty quickly to BloomReach and still after two years we can say that this is the perfect choice."

“The hardest part was actually getting the two teams — the ones managing e-shop and retail stores — to work together.”

"We really let the Bloomreach algorithm take control and sort the page. We trust the rules set in place by the solution and that they are going to populate the most relevant products."

"We saw a continuous increase in sessions, visitors, search requests and conversions."

"We’ve been able to tailor everything to individual customers, giving them the digital experience they want, and the results have been immediate. That’s what we’re really getting out of Discovery and Engagement — a focused look at what our customers want."